Salesforce Business Analyst

Diverse Lynx; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A technology solutions firm is seeking a Salesforce Business Analyst in Toronto. The role involves defining business requirements, analyzing system capabilities, and collaborating with stakeholders to document specifications. The ideal candidate will contribute to project management and ensure quality standards are met. This hybrid position promotes a diverse workforce and offers the opportunity to enhance operational efficiency.

Responsibilities

• Define and document business requirements into functional specifications.
• Research current system capabilities and define technology solutions.
• Document requirements in epics, stories, wireframes, business rules.
• Assist in translating requirements into test conditions and expected results.
• Contribute to project management activities and communicate status.
• Participate in quality management reviews and requirements work products.
• Work with stakeholders to determine solutions and manage integration.
• Provide operational and process-related analysis and support.
• Support processes including requirements management and technology delivery.
• Identify opportunities to enhance productivity and operational efficiency.

Job description

Overview

Role: Salesforce Business Analyst
Location: Toronto Hybrid 4 days/week

Responsibilities

• Work with Business and technology partners to Define, document and translate business requirements into detailed functional specifications, considering non-functional requirements.
• Research and analyze current state system capabilities and define technology solutions options and recommendations.
• Document in the form of epics, stories, wireframes, business rules, and acceptance criteria. Ensuring stories are "ready" for upcoming sprints.
• Assist testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
• Contribute to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues.
• Participate in quality management reviews, including designs, prototypes and other requirements work products.
• Work closely with stakeholders to determine solutions, assess impact to existing work processes and systems, and pinpoint how to manage integration.
• Provide operational and process-related analysis and support.
• Respect existing processes and standards including requirements management and project management disciplines, technology delivery and business technology architecture, escalating issues as needed.
• Gain knowledge in own area, stay abreast of technology trends and developments, develop expertise in WIPRO services, applications, infrastructure, analytical tools and techniques, business domains and their products and services.
• Support a positive work environment that promotes services to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
• Illustrate the five key guiding principles: Adopt an enterprise-wide approach, ensure secure and stable operations, automate and modernize systems, focus on delivery outcomes and foster speed.

Equal Employment Opportunity

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.