Salesforce Administrator

RideCo On-Demand Transit; Southwestern Ontario; On-site; CAD 72,000 - 88,000; Full time

Benefits offered by this job

Flex-time work schedules

Vacation time

Bi-weekly catered lunches

Social events

Casual dress code

Commuter program

Job summary

RideCo powers on-demand transit in Waterloo Region, Ontario. We are seeking a Salesforce-focused professional to configure orgs, design flows, and build Experience Cloud sites for our dynamic transportation software platform.

The role requires 2+ years of Salesforce experience, relevant certifications, and the ability to travel within Canada and the US. You will collaborate with cross-functional teams to deploy new processes and provide training to clients and internal users.

Qualifications

• Undergraduate or College degree in a technical field.
• 2+ years of experience with Salesforce configuration, support, and/or administration.
• Salesforce Administration Certifications.
• Experience deploying and managing 3rd‑party integrations.
• Experience with creating and maintaining complex Salesforce flows.
• Strong knowledge of Salesforce formulas.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Excellent written and verbal communication skills.
• Must be available to travel to client sites within Canada and the US if required.

Responsibilities

• Manage and configure multiple internal and customer-facing orgs.
• Design and implement Salesforce flows.
• Develop and maintain multiple Experience Cloud sites.
• Support and advise team members on Salesforce configuration and development across ongoing projects and feature enhancements.
• Establish and implement change control and best practices concerning system maintenance, configuration, development, testing, and data integrity.
• Manage Salesforce roles, profiles/permissions, sharing rules, automations, and groups.
• Prioritize, design, and facilitate the successful implementation and adoption of new processes.
• Participate in final acceptance testing, verifying with stakeholders, and deploying new functionality to production.
• Provide training to internal users as well as clients.
• Write and manage technical documentation, including internal and external-facing knowledge base articles.

Skills

Salesforce administration

Salesforce flows

Salesforce formulas

3rd-party integrations

Cross-functional collaboration

Problem solving

Communication skills

Travel readiness

Education

Bachelor's degree in a technical field

Salesforce Administration Certifications

Job description

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation.

Your day-to-day responsibilities will include:

• Manage and configure multiple internal and customer-facing orgs
• Design and implement Salesforce flows
• Develop and maintain multiple experience cloud sites
• Support and advise team members on Salesforce configuration and development across ongoing projects and feature enhancements
• Establish and implement change control and best practices concerning system maintenance, configuration, development, testing, and data integrity
• Manage Salesforce roles, profiles/permissions, sharing rules, automations, and groups
• Prioritize, design, and facilitate the successful implementation and adoption of new processes
• Participate in final acceptance testing, verifying with stakeholders, and deploying new functionality to production
• Provide training to internal users as well as clients
• Write and manage technical documentation, including internal and external-facing knowledge base articles

Preferred Qualifications and Experience:

• Undergraduate or College degree in a technical field
• 2+ years of experience with Salesforce configuration, support, and/or administration
• Salesforce Administration Certifications
• Experience deploying and managing 3rd-party integrations
• Experience with creating and maintaining complex Salesforce flows
• A strong knowledge of Salesforce formulas
• Ability to collaborate effectively with cross-functional teams and stakeholders
• Strong problem-solving skills with a keen eye for detail
• Excellent communication skills, both written and verbal
• Must be available to travel to client sites within Canada and the US if required.
• Location: Waterloo Region, Ontario (position requires minimum 3 day in-office attendance)

Compensation and Benefits:

• Base Salary: $72K - $88K
• Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, bi-weekly catered lunches, social events, casual dress code
• Benefits Plan: Medical, dental, prescription, life/health spending accounts, and more
• Work Environment: Located in KW's most desirable work space in the heart of Uptown Waterloo.
• Commuter Program: Complimentary rides to and from work within the Waterloo region

Who we are:

http://www.rideco.com

RideCo powers on-demand transit. Public transit agencies and fleet operators use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly, and it is the most adopted on-demand paratransit and microtransit software among the 10 largest cities in the United States. Our marquee clients include Philadelphia's SEPTA, RTC Las Vegas, San Antonio Metro, and Houston Metro.

RideCo's software powers a diverse range of use cases, including paratransit, residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation. The success of these services is supported by the industry's best customer service, including a 95% plus customer retention rate. We are investing to scale up and capture the growing demand for on-demand shared rides solutions.

RideCo is proud to be an equal-opportunity employer. We hire the best talent and strive to build a meritocratic culture. In accordance with the Accessibility for Ontarians with Disabilities Act, accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process, please mention this in your application.

Why is this role open? Existing Vacancy

RideCo is committed to a fair and transparent recruitment process. We do not use artificial intelligence (AI) or automated decision-making tools to screen, evaluate, or select candidates. All applications are reviewed and assessed by our hiring team.