Sales Training Coach - Hybrid

Revera; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A senior living company in Hamilton, Ontario is seeking a Sales Training Coach to develop and oversee comprehensive training programs for their Lifestyle Consultants. This hybrid role involves assessing training needs, facilitating training sessions, and collaborating with management to enhance sales strategies. The ideal candidate will have strong leadership skills, a focus on customer service, and the ability to work collaboratively across different departments to ensure effective training and sales performance.

Qualifications

• Strong leadership abilities to inspire others.
• Excellent judgement in decision-making.
• Collaborative approach to team projects.
• Focus on high-quality customer service.
• Ability to manage stress and prioritize tasks.
• Skilled in data analysis and interpretation.
• Meticulous attention to detail.

Responsibilities

• Develop and oversee training programs for Lifestyle Consultants.
• Identify training needs to maximize sales efforts.
• Assess and improve the sales skills of Lifestyle Consultants.
• Facilitate training sessions on best practices.
• Collaborate with management on sales strategies.
• Assist in the hiring process of Lifestyle Consultants.
• Work with marketing and operations to align training.

Skills

Inspiring leadership

Excellent judgement

Team-oriented

Customer service focus

Priority management

Analytical skills

Attention to detail

Job description

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus – Creativity - Excellence

We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!

This is a Hybrid position with the expectation to be at the office up to three (3) days a week.

Summary

Under the responsibility and in close collaboration with the VP of Operations, the Sales Training Coach develops and oversees training programs for Lifestyle Consultants (LC’s) to ensure compliance of the CRM application for the LC’s. The Sales Training Coach will be required to travel throughout the difference sites.

Job Description Training and Integration Responsibilities

• As part of their duties, the Sales Training Coach is responsible for integrating and training LC’s aspart of the onboarding program.
• Identifies training needs and develops strategies accordingly to maximize sales efforts acrossthe region.
• Assesses the skills, strengths, and weaknesses of LCs and assists them in improving the salesprocess. During visits, they validate with the ED/RDO that LCs are business-ready in terms of office organization, critical path, customer approach, office equipment, sales supplies, KPI's such as sales metrics etc.
• Organizes and facilitates training sessions to share best practices in areas such as tours, homevisits, strategy meetings, closing techniques etc
• Evaluates and adjusts training sessions if necessary to quickly respond to market, territory, orresidence type changes.
• Meets with the general management team to collaborate sales strategy, ensuring appropriatemeasures are taken to maximize sales performance.
• Assists general management in the hiring process of LC’s upon request.
• Works closely with other departments, such as marketing and operations, to ensure that LC training and objectives align with those of the residence and the organization as a whole.

Sales Tools Responsibilities

• As part of their duties, the Sales Specialist is responsible for ensuring that sales tools areproperly managed, and that the CRM platform is up to date and fully operational.
• Develops training materials such as manuals, videos, Teams sessions, etc.
• Ensures that sales and promotional materials (folders, inserts, promotional items) complywith organizational requirements and are always up to date.
• Works closely with the RDO and other operations teams to ensure that tools are efficient and aligned with the residence’s and the organization's objectives.
• Supports the Executive Director and Residence team to ensure that the Sales index of theCogir Signature Guide is being followed and inspired to at the sites.
• Facilitates Reception training in collaboration with the sites leadership when required
• May be required to perform other related tasks.

Monitoring

• Ensures the team keep up their competitive analysis/ SWOT up to date. Will review bi-monthly with the teams.
• Track metric flagging when issues (speed to lead/ past dues/timely move-ins and move-outs) Listen in on calls through talk further (auditing our properties and ensuring coaching and corrective actions are taken when necessary)
• Ensure sales and marketing tools are being utilized (example-videos developed by Communication, social media, quotation platform).

Required Skills

• Inspiring leadership;
• Excellent judgement;
• Team-oriented and collaborative approach;
• Strong customer service focus;
• Good priority and stress management;
• Analytical and data interpretation skills;
• Attention to detail and rigor.

Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.