Sales Support Specialist - Customer Support

ABB Schweiz AG; Milton; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A global market leader in electrical solutions based in Canada seeks a dedicated individual for a hybrid position to resolve customer issues, provide technical support, and manage orders related to electrical motors. The ideal candidate has over 3 years of inside sales experience and a strong technical background. This role offers the opportunity to contribute to customer satisfaction and requires excellent communication and organizational skills.

Qualifications

• 3+ years of inside sales experience, ideally in the industrial motors sector.
• Strong technical background in electrical motors valued.
• Experience with logistics considered an asset.

Responsibilities

• Coordinate with teams to resolve customer issues timely.
• Support Sales and customers with cost-effective solutions.
• Handle inquiries for electrical motors from quote to shipment.
• Analyze lost proposals and recommend actions to improve outcomes.
• Build and maintain strong customer relationships.
• Coordinate requests to ensure end-to-end handling.
• Monitor ship dates and track sales performance.
• Share insights to enhance processes and customer satisfaction.

Skills

Excellent organizational skills

Communication skills

Listening skills

Presentation skills

Ability to manage multiple priorities

Adaptability

Results-driven

Education

Post-secondary education in a related field

Tools

SAP

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

Den här positionen rapporterar till:

Sales Operations Manager

In this role, you will have the opportunity to provide technical, order, and payment‑related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is: hybrid

This role is contributing to MONM in CENTRAL REGION.

You will be mainly accountable for:

• Customer Issue Resolution: Coordinate with Sales, Operations, Supply Chain, and other teams to ensure timely resolution of customer issues.
• Technical & Cost‑Effective Solutions: Support Sales and customers in identifying the most appropriate and cost‑effective solutions.
• Order & Quotation Management: Handle inbound inquiries (phone, email, web) for electrical motors; manage the full process from quote to order to shipment.
• Lost Proposal Analysis: Analyze lost proposals, identify root causes, and recommend actions to improve future outcomes in collaboration with Sales and Business Units.
• Customer Relationship Management: Build trust and maintain strong relationships through proactive communication and issue status updates.
• Request Coordination: Recommend solutions and coordinate internally to ensure end‑to‑end handling of customer requests (production, scheduling, pricing, invoicing, etc.).
• Performance Tracking: Monitor promised ship dates and track sales performance against targets; prepare and analyze forecasts and relevant statistics.
• Continuous Improvement: Share insights with management to improve processes and enhance customer satisfaction.

Our team dynamics

You will join a talented, high performing, responsible team, where you will be able to thrive.

Qualifications for the role

• Education & Experience: Post‑secondary education in a related field or equivalent relevant experience. Candidates with 3+ years of inside sales experience and a strong technical background in electrical motors are highly valued, even without formal education.
• Industry Knowledge: Experience in the industrial motors sector is highly valued; SAP and logistics knowledge are considered assets.
• Skills & Competencies: Excellent organizational, communication, listening, and presentation skills; ability to manage multiple priorities, adapt to change, and deliver results.
• Professional Standards: Commitment to high ethical standards in a diverse workplace; strong proficiency in verbal and written communication.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB värdesätter våra medarbetares dedikation, engagemang och expertis. Som en arbetsgivare som tillämpar jämställdhet i anställnings­förhållanden tror vi på en inkluderande och mångsidig arbetsstyrka. Vi är fast beslutna att säkerställa att våra policyer och praxis överensstämmer med programmet för jämställdhet i anställnings­förhållanden, och strävar efter en arbetsstyrka som verkligen representerar de fyra utsedda grupperna:

• Kvinnor
• Ursprungsbefolkning
• Medlemmar av synliga minoriteter
• Personer med funktionsnedsättning

ABB är engagerat i att tillhandahålla rimliga anpassningar för sökande med funktionsnedsättning och uppmuntrar kandidater att själva identifiera sig under ansökningsprocessen.