Sales Support Specialist, CT&I, 12 Month Contract

DLL Group; Burlington; On-site; CAD 50,000 - 76,000; Full time

Job summary

A leading financial services provider is looking for a Sales Support Specialist in Burlington, ON. The role involves supporting the sales team, managing customer contracts, and ensuring compliance with procedures. Ideal candidates have experience in sales support and strong communication skills. This position offers hybrid working options and various employee benefits.

Benefits

Flexible hours

Remote working opportunities

Medical, Dental, Vision benefits

Employee Referral program

Volunteering days

Qualifications

• Experience in sales support or related field.
• Strong communication skills to liaise with stakeholders.
• Ability to adhere to compliance and company policies.

Responsibilities

• Support the sales process from application to settlement preparation.
• Provide exceptional customer service to all stakeholders.
• Proactively manage pipeline and follow up on transactions.

Skills

Sales support

Customer service

Communication

Process improvement

Job description

Burlington, ON, Canada and 1 more (Hybrid)

Job Description

As a Sales Support Specialist, your role is to provide first line internal sales support to DLL’s extensive vendor, dealer, and direct channels. Support the sales process from application to settlement preparation in line with supporting procedures and vendor/partner agreements. Assist the front-line sales team in meeting and achieving new business volume targets by optimizing performance with existing vendor partners and dealers. Your role will be to ensure that all transactions are processed up to settlements in a timely and accurate manner. The role is an important extension of the front-line sales team and reports to the Sales Support Manager.

Find out more here about how you can unleash your full potential at DLL!

Day to Day

• Support the sales process from application to settlement preparation to meet and achieve new business targets.
• Support the generation of customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Credit, Risk, Compliance, Legal, Operations, and Asset Management teams as applicable.
• The prime source of information and support of sales queries such as quotes, credit applications, credit approvals, letters of offer, documentation, and settlement preparation.
• Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.
• Proactive pipeline management and follow-up.
• Serve as 1st line of AML process by correctly structuring customer setup and related parties and UBOs, handling alerts and liaising with AML team and compliance, adhering to all CAMS requirements.
• Co‑ordinate preparation of approval conditions for settlement. Proactively liaise with customers, vendors, and Account Managers regarding pending deals, communicating closely with DLL Credit, Legal, Risk, Compliance and Asset Management teams, when required.
• Effectively communicate and collaborate as a team. Proactively undertake cross‑training with other team members, monitor workload and turnaround times, and maintain constant communication with Sales Support Manager to enable effective management of workflow and ensure compliance with service level agreements.
• Strict compliance to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.
• Champion constant process improvement and automation across the business, improving efficiencies, accuracy, and customer service.
• Responsible for contacting and maintaining the day‑to‑day activities of the sales reps directly on all transactions and initiatives.
• Resolve Program (Pending, declines and deficiencies).
• Report on transactional activities as required.

Measures

• Customer and Partner experience / satisfaction (NPS)
• First time right (FTR) for approval and settlements
• Follow up times on non‑First Time Right (FTR)
• Digital adoption for application submission, auto decisioning, credit approval communication, document generation and e‑signature, where applicable.

All members enjoy

• Two working days per year volunteering for a local charity
• Remote working from home opportunities
• Flexible hours
• Outstanding Medical, Dental, Vision and Paramedical benefit programs
• Employee Referral program

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross‑culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to Know

Desired Primary Work Location: Burlington, ON

Applicable Pay Range

$50,627-$75,940

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work‑related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, pension plan, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility.

• Deadline for application: November 16, 2025 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website
• Locations 5046 Mainway Unit 1, Burlington, L7L 5Z1, CA (Hybrid)