Sales Support Specialist

Harry Rosen Inc.; Canada; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in luxury menswear is seeking a Sales Support Specialist. This role involves client appointment management, enhancing customer service experiences, and supporting sales goals. Ideal candidates will have retail experience, passion for customer service, and the ability to work as part of a team.

Qualifications

• Minimum of 2 years of retail sales or client development experience.
• Bonus for experience in menswear retail environment.
• Interest in technology and supporting customer service.

Responsibilities

• Assist in sales and client appointments to enhance customer experience.
• Manage administrative tasks and ensure organization in sales areas.
• Understand and meet sales goals and outreach targets.

Skills

Customer Service

Retail Sales

Client Development

Teamwork

Technology Utilization

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Permanent/Full-Time - In-Store

M5S 1L9

As a Sales Support Specialist, you’ll be responsible for administrating for and assisting a team that recognizes their key role in delivering a superior service experience to our discerning clientele.

In this role you will:

• Understand seasonal, quarterly, and weekly sales goals and outreach targets
• Review client purchase history to identify opportunities and plan strategic outreach before each season.
• Calendarize outreach for the top 100 clients prior to the start of each season.
• Assist in preparing Herringbone laydowns for clients, including showcasing new arrivals.
• Prepare for client appointments by requesting/following up on orders for merchandise.
• Participate in client appointments to personalize experiences and maximize sales.
• Follow up on appointments: ensure alterations are completed, manage delivery of garments to Tailor shop, and discuss improvements for future appointments.
• Confirm appointments at least one day in advance.
• Assist with shipping, packing, and delivery of merchandise.
• Follow up on client requests for special orders or events.
• Support Made-To-Measure (MTM) scheduling and follow-ups.
• Manage daily and weekly administrative tasks: follow-ups on in-store transfers (ISTs), holds, deliveries, alterations, and client appointment logging.
• Ensure all alterations (in-house and outside) are logged and clients are reminded for pick-ups.
• Oversee the cleanliness and organization of the sales and alteration areas.
• Develop and review quarterly, monthly, and weekly sales plans.
• Conduct weekly reviews of clients not shopped lists to maximize selling opportunities.
• Manage overlapping client visits during peak times to focus on highest potential sales.

Successful candidates will require:

• Aminimum of 2 yearsof retail sales and client development experience OR office management, personal/executive assistant, or receptionist experience.
• Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure.Experience in these areas of the retail industry is a bonus.
• A passion for inspiring repeat business by creating exceptional customer service experiences both on-line and in-store.
• The desire to participate in the many training initiatives we offer and the ability to incorporate the skills acquired through those programs into your daily activities
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function.
• The ability to work effectively as part of a team

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [e-mail] with details.

About Us

We’ve been officially recognized as one of Canada’s Best Managed Companies and among the top 10 Corporate Cultures in Canada. To support this level of success, we look for candidates who are driven to succeed at all levels. Our business is based on fostering confidence, and our Associates shape the day-to-day experiences that help our customers look and feel their best.

We have been specializing in luxury menswear for over 60 years and our commitment to personable and detail-oriented service has made us one of the most highly regarded men’s clothing retailers in the world.