Sales Support Representative

Streem Link Communications; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

A telecommunications company in Surrey is seeking a Sales Support Representative to provide support to clients and assist Account Executives. The ideal candidate will have excellent communication skills and proficiency in Microsoft applications. Responsibilities include answering customer inquiries and performing administrative tasks. Prior experience in telecommunications is a plus. Salary is commensurate with experience.

Qualifications

• Previous experience in telecommunication or data communications is desired but not required.
• Proficient in Microsoft Office applications and the Internet.

Responsibilities

• Provide support and assistance to potential and existing clients.
• Lend administrative support to Account Executives, including entering orders and service requests.
• Answer customer questions and direct them to the proper channels.

Skills

Excellent oral communication skills

Excellent written communication skills

Excellent listening communication skills

Ability to quickly assimilate training

Independence in work

Education

B.S. or equivalent

Tools

Microsoft Word

Microsoft Outlook

Goldmine

MAS200

Job description

The Sales Support Representative (SSR) position is imperative and necessary to the organization’s success. Its purpose is to provide potential and existing clients with support and assistance, depending on their needs. In addition, the job entails lending administrative support to the Account Executives (AE). The primary responsibility of this position is to utilize the resources provided to the SSR to either answer the customers’ questions, direct them to the proper channels, or enter an order, quote, service ticket, etc. as may be required, always in a courteous and professional manner.

Position Requirements

• Excellent oral, written, and listening communication skills.
• Able to quickly assimilate training on products and services.

Works independently and with minimal supervision.

Perform daily administrative tasks for the AE’s, including but not limited to, entering quotes, sales orders, service requests, tracking orders, sending out company information packets, and filing.

Provide each AE with pricing for Avaya Maintenance and any other pertinent information they will need to sell an Avaya Maintenance contract.

Pre-Requisites

• Previous experience in telecommunication or data communications is desired but not required.
• Proficient in Microsoft Word, Outlook and the Internet. Knowledge of Goldmine and MAS200 is desired, but will provide training.
• B.S. or equivalent is highly desired.

Salary commensurate with experience.