Sales Support Representative

Flowserve Corporation; Edmonton; On-site; CAD 42,000 - 66,000; Full time

Job summary

Flowserve Corporation in Edmonton is seeking a Sales Support Representative (SSR) to be the primary customer contact, coordinating with Engineering, Manufacturing and Quality to respond to inquiries and drive sales opportunities.

As an in-house support professional, you will generate timely, high-quality proposals, review customer specs, support quotes, and partner with sales leadership to improve forecast accuracy while delivering exceptional customer experiences in a fast-paced, collaborative

Qualifications

• Customer-focused with a results-driven mindset.
• Ability to work in a fast-paced environment and collaborate across functions.
• Promote a positive, professional atmosphere and exceptional customer experience.
• Experience in sales or customer service in engineered manufacturing with contract administration.
• Influence others through collaboration, problem-solving and engagement.

Responsibilities

• Drive daily tactical customer proposals and support strategic offerings.
• Review customer specifications and documents to apply Flowserve requirements.
• Generate high-quality, on-time proposals to facilitate order fulfilment.
• Manage the bid cycle and monitor hit-rate optimization using workload tools.
• Support sales forecast and quarterly outlook processes.

Skills

Customer focus

Communication

Collaboration

Problem solving

Sales experience

Teamwork

MS Office

Education

Bachelor's degree

Tools

Salesforce

ERP systems

Pricing tools

Job description

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary:

The Sales Support Representative (SSR) is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping the Flowserve to achieve its goals and maximize sales bookings and opportunity pipelines. The SSR will use data as a strategic asset to provide decision support, accurate planning of sales quota forecasting, and sales productivity reporting and efficiency analysis.

Responsibilities & Requirements:

• Customer focused with a results-driven mindset.
• Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.
• Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
• Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts.
• Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement.
• Lead coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders.
• Review customer specifications and documents to apply current Flowserve technical and commercial requirements.
• Drive daily tactical customer proposals in addition to support strategic offerings, as well as identified sales win back opportunities.
• Partner with Site Hubs to drive quotation performance within region, and across the aligned product sites, while fully leveraging quoting tools for prioritization, quicker cycle times, shortened parts delivery times, and minimization of rework.
• Generate high quality, on time, value priced proposals to facilitate order fulfilment.
• Manage and monitor the proposal throughout the entire bid cycle including updating and maintaining designated workload management tool, while monitoring hit-rate optimization.
• Demonstrate a fundamental understanding of pump applications and types, a clear understanding of parts, programs, and processes to best drive solutions to our valued end user customers.
• Identify and develop key actions in partnership with sales leadership team required to achieve forecast accuracy, addressing gaps in performance, preparation of QBR data analytics.
• Maintain current, accurate and organized records of sales training, organization charts as well as other critical pieces of information needed to manage the sales engagement.
• In collaboration with Sales leadership team ensure continuous improvement projects are executed and delivered to meet objectives.
• Receive in and compile weekly sales reports.
• Support 30 day/ quarterly sales forecast and monthly outlook processes.
• Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.
• Proficiency in Microsoft Office package.
• Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.
• Other duties as assigned.

Preferred Experience / Skills:

• Industry experience related to pumps/rotating equipment.
• Experience with customer relationship management in the power generation and utility industries.
• Experience in Sales Force.
• Experience in pricing, contract review and ERP administration.
• BS or BA Degree in relevant field and / or 0-2 years relevant experience

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Req ID : R-19903

Job Family Group : Sales

Job Family : SA Sales Support

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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