Sales Support Coordinator

Stone Tile International; Toronto; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Collaboration & Fun

Competitive compensation

Rewards & recognition program

Team bonding events

Family care & support (parental leave)

Freedom to Innovate

Be your Authentic Self

Job summary

Stone Tile International is seeking a Sales Support Coordinator to back the Commercial sales team in the GTA. You will manage day-to-day sales and order activities, ensure accurate processing, and coordinate with internal teams to deliver a seamless client experience.

The ideal candidate will be highly organized, proactive, and able to thrive in a fast-paced, luxury-design environment, with a strong focus on customer service and collaboration.

Qualifications

• 2–4 years of experience in sales support, order processing or management, customer service in retail, or sales.
• Excellent organizational skills and attention to detail.
• Strong communication skills and ability to follow-through.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support the Commercial team with day-to-day sales and order management activities.
• Process and manage orders and payments accurately and efficiently.
• Monitor orders from entry through to shipment in ERP and CRM systems and proactively follow up on outstanding items.
• Collaborate cross-functionally with internal teams to resolve order-related questions or issues and ensure a seamless client experience.
• Provide timely updates and support to the outside sales team.
• Maintain accurate information across relevant systems.
• Develop a strong understanding of company processes, systems, products, and Commercial business needs.
• Identify opportunities to improve processes and overall team efficiency.
• Build strong relationships with Sales and cross-functional partners.
• Provide coverage and support to the broader team as needed.
• Uphold the brand’s tone and service excellence standards in all communication.
• Perform additional duties as assigned

Skills

Sales support

Order processing

Customer service

Communication skills

Attention to detail

Multitasking

Tools

CRM systems

Microsoft Office

Job description

Reports to: Chief Customer & Gallery Officer

Schedule: Monday to Friday, 8:30 AM to 5:00 PM

Compensation: $50,000 - $55,000

AI Disclosure: No AI screening used

Vacancy Status: New role

Stone Tile International is looking for a Sales Support Coordinator in the GTA to join our dynamic team!

Celebrating over 30 years of innovation and excellence, Stone Tile International is North America’s leading fashion house of natural and manufactured tiles, stone, and wood. With over 160 employees and showrooms in major cities such as Toronto, Montreal, Vancouver, and Calgary, we pride ourselves on being a top choice for architects, designers, and discerning homeowners. We are committed to redefining luxury spaces and are looking for passionate individuals to join our collaborative, high-performing team.

Who are you?

As a Sales Support Coordinator , you will be responsible for providing dedicated support to the commercial (outside – A&D) sales team with day-to-day sales and order management activities, helping ensure orders are processed accurately, managed efficiently, and move through to completion.

The ideal candidate is someone who takes ownership, is highly organized, proactive, has strong attention to detail, and enjoys working in a fast-paced, collaborative environment.

Primary Responsibilities and Duties:

The Sales Support Coordinator will perform a wide range of duties assigned by their manager, including but not limited to the following:

• Support the Commercial team with day-to-day sales and order management activities.
• Process and manage orders and payments accurately and efficiently.
• Monitor orders from entry through to shipment in ERP and CRM systems and proactively follow up on outstanding items.
• Collaborate cross-functionally with internal teams (sales, logistics etc.) to resolve order-related questions or issues and ensure a seamless client experience.
• Provide timely updates and support to the A&D outside sales team.
• Maintain accurate information across relevant systems.
• Develop a strong understanding of company processes, systems, products, and Commercial business needs.
• Identify opportunities to improve processes and overall team efficiency.
• Build strong relationships with Sales and cross-functional partners.
• Provide coverage and support to the broader team as needed.

• Uphold the brand’s tone and service excellence standards in all communication.

• Perform additional duties as assigned

What type of experience and skills do you have?

• 2– 4 years of experience in sales support, order processing or management, customer service in retail, or sales, ideally within the luxury interiors, flooring, or home design sectors.
• Excellent organizational skills and attention to detail.
• Strong communication skills and ability to follow-through
• Ability to manage multiple priorities in a fast-paced environment.

• Strong problem-solving skills and a proactive approach.

• Proficiency in CRM systems and Microsoft Office (or similar tools).
• A passion for design, interiors, and delivering exceptional customer experiences.
• Warm, confident, and articulate communicator.
• Highly customer-focused with a proactive, solutions-oriented mindset.
• Collaborative and team-oriented with a focus on achieving shared goals
• Impeccable personal presentation aligned with a luxury brand image.
• Ability to meet tight deadlines
• Professional demeanor and commitment to customer service excellence

Why Join Stone Tile?

Stone Tile was founded with a strong vision for high-end quality and design across the stone and tile industry. Our approach has been to provide clients with the cutting-edge in interior fashion for their designs. For thirty years, we have led the industry in providing the newest and highest quality slabs and tiles for our clients. With the goal in mind to only serve our clients with industry’s best product and services, likewise we strive to surround ourselves with the best talent to help us get there.

We believe this is possible in part due to our elite team of hand-picked employees whom we have sought to nurture and support in all their personal and professional growth. We believe well-being and success go hand-in-hand, and so we strive to set clear and achievable goals for everyone at the company.

We offer competitive perks and benefits packages for all our employees. We believe everyone deserves the stability they need in order to innovate at their highest capacity. Our packages include:

• Collaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our work
• Competitive compensation
• Rewards & recognition program
• Team bonding events
• Family care & support (parental leave)
• Freedom to Innovate: supports new and better ways to be successful
• Be your Authentic Self: environment that values diversity as a source of strength

Stone Tile is an equal opportunity employer and welcomes applications from all interested parties. Accommodation for job applicants with disabilities are available on request. To request any accommodation, please specify in your application