Sales Support Associate

Canada Life; Toronto; On-site; CAD 46,000 - 68,000; Full time

Benefits offered by this job

Education reimbursement (up to $2,000)

Health and dental benefits

Mental health benefit

Volunteer day

Company-matching pension

Share ownership program

Employee discounts

Growth opportunities

Job summary

Canada Life is seeking a Sales Support Associate to work with our sales and service teams in a dynamic environment. You will process proposals, support renewals, and coordinate broker contracting while delivering educated, timely responses to advisors and partners.

This permanent full-time role requires strong English communication, solid numerical skills, and the ability to navigate Excel, Salesforce, RS4, ARC and MS Office 365.

Qualifications

• Strong verbal and written communication in English; French is an asset.
• Post-secondary education.
• Strong critical thinking with an analytical approach.
• Adept with numbers, formulas and data interpretation.
• Understanding the end-to-end sales process.
• Advanced Excel and ability to learn other software (RS4, ARC, Salesforce).
• Proficient in MS Office 365 (One Note, One Drive, Word, Teams, Outlook).
• Strong organizational and time-management skills.
• Attention to detail.
• Good problem-solving skills.
• Ability to work independently and in a team.
• Knowledge of the group benefits industry is a plus.

Responsibilities

• Understand the sales process and participate in processing with excellence.
• Work with required systems for Sales Support responsibilities in sales and renewal.
• Collaborate with Sales to ensure proposals are processed and released timely.
• Understand and assist with renewals.
• Process Agent of Record changes.
• Help new advisors set up broker contracting.
• Identify opportunities and raise them to the sales team.
• Provide back-up support to other positions as needed.
• Take on ad-hoc assignments when required.

Skills

Verbal communication

Written communication

Critical thinking

Numerical skills

Sales process understanding

Excel

MS Office 365

Teamwork

Time management

Attention to detail

Independent work

Group benefits knowledge

Adaptability to software (RS4, ARC, SF

Education

Post-secondary education

Tools

RS4

ARC

Salesforce

Excel

Job description

Permanent Full Time

This role works closely with our sales team but is expected to provide support to our service area daily. The Sales Support Associate must be able to interact with these constituents including our advisors in an educated and informed manner. They must understand the "why" behind the "how" and have strong critical thinking skills.

What You Will Do

• Ability to understand the sales process and participate in the processing of the business with excellence
• Ability to work with all systems required for the Sales Support Associate accountabilities of the sales and renewal process
• Works with Sales team to ensure that proposals are processed and released in a complete and timely manner to our business partners
• Understand the renewal process and participate preparing renewals is key
• Processing Agent of Record changes
• Helping new advisors set up broker contracting
• Acknowledging and raising any opportunities to the sales team
• Provide back-up support to other positions on the team as required
• Willingness to take on ad-hoc assignments when needed

What You Will Bring

• Strong verbal and written communication skills in English. French is an asset.
• Post-secondary education
• Strong critical thinking skills with an analytical approach
• Adept with numbers, formulas and ability to read, compare and understand data
• Understanding the end-to-end sales process and how each part of the process impacts the next
• Intermediate to advanced skill in Excel, with a keen ability to learn and work within other software programs (RS4, ARC, Salesforce, etc.)
• Comfortable using MS Office 365 (One Note, One Drive, Word, Teams, and Outlook)
• Strong organizational and time management skills with the ability to handle multiple tasks and meet deadlines.
• Attention to detail is key to succeed in this role
• Good problem-solving skills
• Ability to work independently as well as in a team environment.
• Knowledge of the group benefits industry would be considered an asset.
• We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.

The base salary for this position is between $45,600 - $68,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well‑being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well‑being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.