Sales Support Associate

Mastronardi Produce Limited; Kingsville; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Pension and Benefits

Paid time off and holiday pay

Employee Engagement & Recognition

Opportunities for growth and advance

Free weekly produce and gym on-site

Job summary

Mastronardi Produce Limited in Kingsville, Ontario, is seeking a Sales Support Associate to assist the Sales team with order entry, sales reporting, and related office duties. You will become the systems SME for our sales processes, handling documentation and coordinating with Operations and Buying teams.

Ideal candidates have a college diploma in Business or Marketing, strong communication skills, proficiency with Microsoft Office and ERP systems, and willingness to travel as needed.

Qualifications

• College diploma in Business, Marketing, Communication or comparable related experience.
• Excellent internal and external communication skills are mandatory.
• Experience with Microsoft Office products, Famous and ERP systems an asset.

Responsibilities

• Promote a Customer 1st attitude at all levels of the company in all activities.
• Assist sales staff with entering customer and purchase orders.
• Ensure all documentation is completed for every transaction and track updates in external systems.

Skills

Customer service

Attention to detail

Internal communication

MS Office

Education

College Diploma in Business/Marketing/Communication

Tools

Famous

ERP systems

Job description

Mastronardi Produce pioneered the commercial greenhouse industry in North America, and we’re now the leading greenhouse vegetable company on the continent. Our award-winning, flavorful produce is packed under the SUNSET® brand and is available at leading grocery retailers across North America. Family owned for over 65 years, we pride ourselves on having the most flavorful products and the best people in the industry. We are constantly pushing boundaries to be a leader in fresh produce innovation. We seek individuals that demonstrate our PRIDE values (Passion, Respect, Innovation, Drive, Excellence) to help us fulfill our mission to inspire healthy living through WOW flavor experiences.

Our Kingsville Head Office Location is currently seeking a Sales Support Associate to join our Sales team. The essential function of this position isto assist the Sales Team with order entry, sales reports, sales calls, allocation of product and general office duties. Establish themselves as the Systems expert as it applies to Sales and related activities.

Values:

To perform the job successfully, the incumbent’s behavior must be consistent with the PRIDE values expected of all Mastronardi Produce employees: be Passionate; have Respect; be Innovative; be Driven and strive for Excellence.

Primary Responsibilities:

• Promote a “Customer 1st” attitude at all levels of the company in all activities.
• Assist sales staff personnel with entering customer and purchase orders.
• Ensure all documentation is completed for every transaction, and tracking the external system update (Itrade, FoodLink, EDI, etc.).
• Follow pricing guidelines set by Sales Director to ensure sales are profitable at all time.
• Facilitate training on customer requirements with Buying, Procurement, and Operations teams.
• Input orders correctly, meeting deadlines and communicate to Operations/Commodity Managers.
• Assists sales staff personnel with logistic duties ensuring customer service.
• Be prepared to make themselves available during two busiest seasons [Oct thru Dec & April thru May].
• Quickly develops into the key subject matter expert(SME) with respect to our internal systems(NAV), within their Pod and the sales team at large.
• Select samples and mail packages.
• Faxing and distribution of information for Sales Team.
• Files all sales orders (pink copy) and faxed orders.
• Fill in for Sales Account Managers when required.
• Answers Sales phone line in a timely and professional manner.
• Maintains all company information confidential.
• Will follow all company rules and regulations at all times.
• College Diploma in Business, Marketing, Communication or comparable related experience.
• Bilingualism in either French or Spanish considered an asset.
• Attention to detail is a must.
• Excellent internal and external communication skills are mandatory.
• Experience with Microsoft office products, Famous and ERP systems an asset.
• Must possess valid Passport /Driver’s Licence.
• Ability and willingness to travel when necessary.

Working Conditions:

• High energy and fast paced, always a busy atmosphere.
• Capable of lifting at least 40 lbs.
• Position requires sitting, standing, walking and bending on a regular basis.
• Must have manual dexterity to perform computer skills.
• Occasional refrigerated warehouse tours which maintain temperatures of 50 degrees.

We are pleased to offer the following Benefits:

• Pension and Benefits
• Paid time off and holiday pay
• Employee Engagement & Recognition Programs
• Opportunities for growth and advancement
• Free weekly produce and full gym on-site

Please note: Mastronardi Produce has accommodation processes and policies in place and provides accommodation for employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resource office so that arrangements can be made for the appropriate accommodation to be put in place.

Salary is $55k/yr CAD

“Mastronardi uses AI to source and select candidates on our job platforms.”