Sales Support / Admin Assistant-EN

Noramco; Winnipeg; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Flexible group insurance

Telemedicine access

Employee Assistance Program (EAP)

RRSP with employer contribution

TFSA

Scholarship program for employees' to

Charging terminals available

Years of Service Recognition

Profit sharing

National network opportunities

Job summary

Noramco in Winnipeg, Manitoba is seeking an organized office sales and administration specialist to support the sales team by handling back-end tasks, invoicing, and customer communications. You will manage pricing quotations, process RMA and reel returns, maintain customer accounts, assist with order entry, and run routine sales reports while delivering accurate deposits and daily summaries.

Ideal candidates have Grade 12, 1–2 years of related experience, excellent communication, and

Qualifications

• Grade 12 minimum completed.
• Ideally 1–2 years of related experience.
• Excellent communication and organizational skills, Team player.
• Capability to work with minimal supervision.
• Energetic and positive professional attitude.
• Excellent stress management.
• Highly flexible and adaptable with strong organization and time management skills.
• Strong ability and desire to develop and grow skills.
• Good knowledge of Microsoft Office (Word, Excel, Outlook).
• Product knowledge is an asset.

Responsibilities

• Assist in office sales and administration, including entering orders.
• Liaise with operations and purchasing personnel while entering orders.
• Enter pricing quotations for customers, request vendor price and delivery quotations and follow up on every quote.
• Administer the opening of new accounts and maintain existing customer-account databases.
• Provide information updates and solve problems for shipments and incoming shipments.
• Process Return Merchandise Authorization (RMA) and Reel Return paperwork.
• Ensure proper administration in the management of freight claims and reel returns.
• Run Customer Sales Reports for the sales team.
• Keep notes of non-stock items and share findings with sales/purchasing.
• Balance petty cash and manage deposits and daily summaries.

Skills

Communication skills

Organizational skills

Team player

Self-supervised

Stress management

Time management

Microsoft Office

Adaptability

Education

Grade 12

Job description

Job Description

Key Accountabilities

• (50%) Support the sales team by performing back‑end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction.
• (20%) Billing and Credit management: Invoicing all outgoing shipments and pickups, empty reel returns, material and or miscellaneous credits.
• (10%) Reception: Answers all inbound phone calls from customers and suppliers in a professional and timely manner, and redirects calls to appropriate departments.
• (10%) Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers.
• (10%) Company Expense Administration: Processes business expenses in Workday Software and ensures accuracy and timeliness. Cash Sale Deposit and reconciliation.

Main Responsibilities

• Ensure all job functions are performed in accordance with the Corporate (SPI) Manual.
• Assist in, where necessary, the various functions in office sales and administration, including:
  • Liaise with operations and purchasing personnel while entering orders.
  • Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and follow up on every quote, when necessary.
  • Administer the opening of new accounts and maintain existing customer‑account databases (changes in contact information, billing and shipping address, company name, etc.).
  • Provide information updates and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel.
  • Process Return Merchandise Authorization (RMA) and Reel Return paperwork.
  • Ensure proper administration in the management of freight claims and reel returns.
  • Run Customer Sales Report for sales team.
  • Keep note of non‑stock items frequently requested and share findings with sales team and purchasing.
  • Track no‑charge “penny” reels and paid reels according to your branch’s policy.
  • Perform over‑the‑counter sales if your branch supports it.
  • Investigate orders considered dated (as per management, administration or sales team’s instructions) and find if there is any action required to finalize them.
  • Look after the accounts of those salespeople on vacation and/or holidays.
• Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service.
• Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution.
• Answer telephone and direct calls appropriately.
• Receive and sort mail and deliveries.
• Prepare deposits, account payables, freight claims, and daily summaries.
• Manage and secure counter cash and counter cash sales documents according to company procedures.
• Process paperwork from counter and warehouse for invoicing.
• Complete all office processes including computer functions and supplier accounts within the required timelines.
• Balance Petty Cash and ensure beginning and end of day procedures are completed on the computer system.
• Continuously maintain technical knowledge to remain up to date on various product lines.
• Participate in the cyclical and annual physical inventory preparation and counting.
• Other assigned related tasks.

Qualifications

• Grade 12 minimum completed.
• Ideally 1–2 years of related experience.
• Excellent communication and organizational skills, Team player.
• Capability to work with minimal supervision.
• Energetic and positive professional attitude.
• Excellent stress management.
• Highly flexible and adaptable with strong organization and time management skills.
• Strong ability and desire to develop and grow skills.
• Good knowledge of Microsoft Office (Word, Excel, Outlook).
• Product knowledge is an asset.

Benefits

• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee’s children.
• Charging terminals available at our facilities.
• Years of Service Recognition Program.
• Annual profit‑sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.