Sales Support

Ugene Laboratory Services Pte Ltd; Alberta; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading food testing laboratory in Alberta is looking for a proactive Sales Support to assist its sales team. The role involves preparing sales quotations, following up with clients, and promoting services. Ideal candidates should have strong communication skills and be comfortable making outbound calls. This position offers a dynamic work environment focused on driving business growth.

Qualifications

• Proven experience in a sales support, telemarketing, or customer-facing role.
• Comfortable making outbound calls and engaging with new prospects.
• Good organizational skills and attention to detail.

Responsibilities

• Prepare accurate and professional sales quotations based on client needs.
• Monitor and follow up on issued quotations to address objections.
• Support promotion of services for both new and existing clients.

Skills

Strong communication and interpersonal skills

Organizational skills

Ability to multitask

Job description

Ugene Laboratory Services Pte Ltd – Woodlands

Ugene Lab (www.ugenelab.com) is the premier food testing laboratory. We provide customers with a broad range of microbiological and chemical testing, rapid testing, hygiene monitoring and specialized test methods developed to meet customer needs.

Job Summary

We are looking for a proactive and detail-oriented Sales Support to assist our sales team in generating new business opportunities. This role is crucial in helping streamline the sales process and drive business growth.

Key Responsibilities

• Quotation Preparation: Prepare accurate and professional sales quotations based on client needs and pricing guidelines.
• Follow-Up: Monitor and follow up on issued quotations to answer queries, address objections, and help move opportunities forward. Proactively follow up on expiring contracts to ensure timely renewal or closure.
• Connection Call: Support promotion of services for both new and existing clients.
• Appointment Setting: Schedule meetings or calls between prospective clients and the sales team.
• Database Management: Maintain and update CRM or internal tracking systems with all relevant client interactions, lead status, and sales activities.
• Reporting: Provide regular updates and reports on cold call activity, appointment status, and quotation follow-ups.
• Operation: Assist the Client Services team in managing and executing day-to-day tasks.

Qualifications

• Proven experience in a sales support, telemarketing, or customer-facing role.
• Strong communication and interpersonal skills.
• Comfortable making outbound calls and engaging with new prospects.
• Good organizational skills and attention to detail.
• Ability to multitask and work independently under minimal supervision.
• Able to work 5.5 days with alternate Saturday off.