Sales Specialist - Kitchens

RONA; Fort McMurray; On-site; CAD 35,000 - 52,000; Full time

Benefits offered by this job

Inclusive environment

Employee discounts

Annual salary review

GreenShield+ telemedicine platform

Advancement opportunities

Community involvement

Comprehensive new-hire training

Student incentive program

Job summary

RONA is seeking a product specialist to guide customers through product selections and services, ensuring top-notch customer service and sales outcomes. You will act as a store expert, assisting customers and collaborating with colleagues to meet sales objectives in a fast-paced environment.

Ideal candidates have experience in similar roles, strong analytical skills, and a customer-focused mindset, with the ability to advise on the best product choices.

Qualifications

• Experience in a similar role.
• Strong analytical skills.
• Customer-oriented with ability to advise customers on product choices.

Responsibilities

• Serve as the store expert by providing detailed product information to customers and colleagues.
• Promote and recommend products, plans, or installation services that meet customer needs.
• Keep shelves stocked and merchandise displayed correctly.
• Prepare the weekly flyer.
• Enter and manage customer orders, liaise with vendors on special orders, track and fulfill orders, and resolve issues.
• Deliver excellent customer service through ongoing program execution and follow-up on orders.
• Support other tasks to ensure smooth store operations.

Skills

Customer service

Sales experience

Analytical skills

Product knowledge

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match. By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become a product specialist, where your expertise and passion for customer service will help guide our customers to the best product choices. You'll play a key role in satisfying Rona customers and achieving our sales objectives, while growing in an environment where your analytical mind will be valued.

Your role:

• Serve as the store expert by providing detailed product information to both customers and other RONA associates
• Conduct sales activities including promoting and recommending products, plans, or installation services that match customer needs
• Keep shelves stocked and merchandise correctly displayed
• Prepare weekly flyer
• Perform order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues
• Provide excellent customer service through the daily execution of RONA customer service programs, including following up on completed orders to ensure customer satisfaction, and assisting customers as needed in locating, selecting, carrying, and loading merchandise
• Other related tasks to ensure the store runs smoothly

What we're looking for:

• Experience in a similar role
• Strong analytical skills

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.