Sales Specialist

Hermes Paris; Toronto; On-site; CAD 60,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Retirement savings plan

Job summary

Hermès Canada, a premier luxury house with stores across Canada, invites applications for a client-focused sales associate. You will warmly welcome clients, share product knowledge, and deliver exceptional personal service to build lasting relationships.

The role emphasizes achieving sales targets, developing client loyalty, and upholding Hermès’ standards of elegance, discretion, and privacy. Candidates should be professional, adaptable, and able to stand for extended periods in a luxury retail

Qualifications

• 2+ years’ experience in client focused sales.
• Luxury retail or experience selling key categories of Ready-to-Wear, Shoes, Watches, Leather and Jewelry is an asset.
• Professional, team oriented, positive and flexible.
• Even tempered while under pressure.
• Demonstrated ability to provide exceptional customer service and customer connections.
• Proven passion for selling and achieving sales targets.
• Open availability to meet the needs of the business.
• Ability to stand, crouch, bend and lift up to 20 kg.

Responsibilities

• Be the ambassador of Hermès to our clients, conveying warmth, courtesy, elegance, and the cultural values which are an intricate part of the Hermès maison.
• Express enthusiasm for the stories and products of Hermès and promote their added value.
• Warmly welcome clients to the store and develop sales while respecting the quality and service spirit that Hermès wishes to share with its clients.
• Provide product knowledge and give exceptional personal service to each client.
• Develop client loyalty and engagement through thoughtful communication with clients. Build and maintain a client base and sell more than a product.
• Complete assigned opening and closing procedures.
• Achieve sales goals.
• Maintain the sales floor protocols for visual, service and loss prevention.
• Uphold Group and Subsidiary policies and procedures.
• Maintain client privacy and company confidentiality.
• Take an active role in your personal development.
• Other related duties.

Skills

Client-focused sales

Luxury retail

Customer service

Sales targets

Availability

Physical strength

Job description

Herm\u0097s Canada

A creator, artisan and seller of high-quality objects since 1837, Herm\u0097s is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herm\u0097s cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Herm\u0097s Canada has had a presence in Canada since 1987 and has over 130 employees, across four stores, located in: Toronto, Montr\u00e9al, Vancouver, and Calgary, as well as our e-commerce activity, and corporate office. Family is at the heart of Herm\u0097s. At Herm\u0097s Canada, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity and inclusion, both within our own walls and in the wider world. We look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our family. We support our individual team members’ personal and professional success through a culture that values equality, individuality, and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

Main Accountabilities:

• Be the ambassador of Herm\u0097s to our clients, conveying warmth, courtesy, elegance, and the cultural values which are an intricate part of the Herm\u0097s maison.
• Express enthusiasm for the stories and products of Herm\u0097s and promote their added value.
• Warmly welcome clients to the store and develop sales while respecting the quality and service spirit that Herm\u0097s wishes to share with its clients.
• Provide product knowledge and give exceptional personal service to each client.
• Develop client loyalty and engagement through thoughtful communication with clients. Build and maintain a client base and sell more than a product.
• Complete assigned opening and closing procedures.
• Achieve sales goals.
• Maintain the sales floor protocols for visual, service and loss prevention.
• Uphold Group and Subsidiary policies and procedures.
• Maintain client privacy and company confidentiality.
• Take an active role in your personal development.
• Other related duties.

Key Skills and Experience

• 2+ years’ experience in client focused sales.
• Luxury retail or experience selling key categories of Ready-to-Wear, Shoes, Watches, Leather and Jewelry is an asset.
• Professional, team oriented, positive and flexible.
• Even tempered while under pressure.
• Demonstrated ability to provide exceptional customer service and customer connections.
• Proven passion for selling and achieving sales targets.
• Open availability to meet the needs of the business.
• Ability to stand, crouch, bend and lift up to 20 kg.

COMPENSATION

• The anticipated total annual compensation range (inclusive of any applicable base salary, commissions, bonuses, and other incentives) for this position is $60,000 - $110,000. For final offers, we take into consideration factors such as experience, skills, responsibilities of the position, and internal equity.
• Comprehensive benefits package including medical, dental, vision, long-term disability, life insurance, AD&D, and company group retirement saving plan.

VACANCY STATUS:

• This position is for an existing vacancy