Sales & Service Technician

Dyson; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global technology enterprise in Calgary is seeking a full-time customer service representative to diagnose and repair Dyson products. Candidates should have customer service experience, strong troubleshooting skills, and proficiency in Microsoft Office. This position offers competitive hourly pay and additional benefits, including performance incentives and lifestyle programs.

Benefits

Competitive hourly wage

Sales-based pay incentives

Employee Assistance Program

Qualifications

• 6+ months in a customer service and/or sales related position required.
• Basic electrical and mechanical knowledge preferred.
• Strong written and verbal communication skills required.

Responsibilities

• Diagnose, troubleshoot, and repair Dyson products.
• Manage parts usage and inventory as required.
• Input customer sales information into the POS system.

Skills

Customer service skills

Troubleshooting product faults

Communication skills

Microsoft Office proficiency

Ability to lift and move 50 lbs

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

SharePoint

Job description

About us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago’s Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country.

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

About the Role

• This is a full-time position that requires weekend and evening hours and includes a competitive hourly rate plus annual bonus opportunity.
• Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to include vacuums, fans, air purifiers, hair-dryers and other products
• Properly manage parts usage and inventory as required and/or directed
• Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates
• Input customer sales information into Dyson POS system in order to process orders efficiently

• Submit daily/weekly reports of products and customers serviced; complete other reporting as necessary
• Ensure all process activity is communicated and Dyson service levels are understood and exercised
• Assist Service Team in escalated repair instances

About You

• 6+ months in a customer service and/or sales related position
• High level ability to troubleshoot product faults and provide proper resolution. Basic electrical and mechanical knowledge preferred
• Strong written, verbal and interpersonal communication skills; strong presentation skills required
• Experience using Microsoft Office, including Word, Outlook, and Excel required; SharePoint experience a plus
• Ability to lift and move up to 50 lbs.
• High School Diploma or equivalent required
• Must be at least 18 years of age.

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial:

· Competitive hourly wage and regular annual reviews

· Sales-based pay for performance incentive program

· Regular sales contests & initiatives

· Participation in the Dyson Demonstration Equipment Program

· Opportunity to participate in the Friends & Family purchase program

· Clothing allowance

· Employee Referral Program

Lifestyle

· Employee Assistance Program

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.