Sales & Service Manager - Southgate Centre

ALO YOGA; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

A retail wellness company located in Canada is looking for a Sales & Service Manager. This role focuses on enhancing the guest experience, leading the Sales & Service team, and executing the business strategy. Candidates should have 3-5 years of experience in retail leadership, excellent communication skills, and the ability to thrive in a dynamic environment. The company offers generous perks such as employee discounts, health plans, and 401K matching for full-time employees.

Benefits

Generous employee discount

Free membership to ALO Wellness Club

Competitive medical, dental and vision plan

401K with company matching

Monthly Store Incentives

Free yoga classes at Sanctuaries

Qualifications

• 3-5 years of retail or related industry leadership experience.
• Agile with the ability to handle multiple tasks in a changing environment.
• Independent work ethic and personal accountability.

Responsibilities

• Ensure exceptional guest experience on the sales floor.
• Oversee Sales & Service team performance and development.
• Partner with General Manager for sales strategy execution.

Skills

Interpersonal communication

Time management

Adaptability

Tools

MS Office

Job description

OVERVIEW

The Sales & Service Manager is a member of the store leadership team who deals with ALO's business and guest experience strategy to life in store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO's guiding principles. This role's north star is to ensure that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep the store clean, safe, inviting and operating efficiently.

Sales & Service Leader

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team

Business Leader

• Represent the business in meetings and on conference calls, in partnership with the General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance

People Leader

• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager

Business Partner

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implements General/Store Manager's vision and works cross‑functionally with business partners, as directed, to support all‑level organizational goals
• Demonstrates an ability to navigate the organization with a balance of business need and brand culture

Sales & Service Leadership Qualifications

• 3-5 years of retail or related industry leadership experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALO's Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Sales & Service Manager Schedule

To build a balanced schedule that supports the needs of the business and our teams, we expect all full‑time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

Just Some of the Perks

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full‑Time Employees)
• 401K with company matching (Full‑Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.