Sales & Service Lead CF Market Mall

Alo Yoga; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading wellness brand in Calgary seeks a full-time Sales & Service Lead to enhance guest experiences and lead a dynamic sales team. The ideal candidate will have 2+ years in client-centric sales and strong leadership skills. Responsibilities include managing sales initiatives, team performance, and collaborating with operations. Competitive perks include discounts, bonuses, and wellness benefits.

Benefits

Generous employee discount

Free membership to wellness club

Competitive medical, dental and vision plans

RRSP and TFSA with company matching

Monthly Store Incentives

Clothing Allowance

Free yoga classes

Qualifications

• 2 Years prior work experience in a client-centric sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• High energy, upbeat and enthusiastic.
• Excellent interpersonal and written communication skills.

Responsibilities

• Lead an exceptional guest experience on the sales floor.
• Manage reporting, budgets, and inventory control.
• Recruit and develop talent on the sales team.
• Collaborate with community and studio operations.

Skills

Client-centric sales experience

Leadership

Excellent communication skills

Interpersonal skills

Enthusiasm and energy

Job description

WHY JOIN ALO

Mindful movement. It’s at the core of why we do what we do at ALO… the real meaning of studio‑to‑street : taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Sales & Service Lead is integral to elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction—creating a service‑lead environment on the sales floor and ultimately a sanctuary that sets ALO apart from other retailers.

RESPONSIBILITIES

Sales & Service Leader

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
• Continue to build the client relationship daily with our customers.
• Analyze reports to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities.
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.

Business Leader

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology and facilities to ensure maintenance and maximization.
• Demonstrate strong business acumen by leveraging metrics to support business‑driving strategies.
• Move dynamically on the retail floor to assess and fulfill the needs of the business team and guests.

People Leader

• Lead by example and inspire staff in daily operations and guest experience.
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent.
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader.

Business Partner

• Collaborate with Community & Studio Operations and Visual Leads to ensure cross‑functional training and to ensure the business is well‑executed.
• Execute company‑level operations‑focused directives, projects and initiatives in partnership with the Sales & Service Manager (e.g. from the SCC).

QUALIFICATIONS :

• 2 Years prior work experience in a client‑centric sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• Values feedback—receptive to receiving feedback and eager to provide.
• High energy, upbeat and enthusiastic with the ability to integrate fun and work.
• Self‑motivated with a desire to achieve results and excel individually and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO’s guiding principles.
• Job Level : Associate

The Sales & Service Lead is full‑time and requires 32‑40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams we expect all full‑time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s blackout period from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

JUST SOME OF THE PERKS

• Generous employee discount for BellaCanvas ALO and free membership to ALO Wellness Club with access to hundreds of streaming fitness and yoga classes with top instructors.
• Competitive medical, dental and vision plan options and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full‑Time Employees).
• RRSP and TFSA with company matching (Canada Full‑Time Employees).
• Monthly Store Incentives.
• Clothing Allowance.
• Free yoga classes at any of our Sanctuaries.

For CA residents Job Applicant Privacy Policy HERE.

Employment Type : Full Time

Experience : years

Vacancy : 1