Sales & Reception Coordinator

WS Audiology USA; Richmond; On-site; CAD 60,000 - 80,000; Full time

Job summary

A hearing care company is searching for a Sales & Reception Coordinator in Richmond, BC to help set up a new clinic. This full-time position offers hourly compensation of $21-$25, bonuses, and benefits from day one. The ideal candidate has over 2 years of customer-facing experience, sales acumen, and a driver’s license. Responsibilities include marketing, scheduling, and patient support.

Benefits

Starting hourly compensation of $21-$25/hour + bonus

Benefits starting on day one

RRSP matching

3 weeks vacation and 7 paid personal days

Training and education opportunities

Friends and family discounts

Qualifications

• 2+ years of experience in a customer-facing role.
• Experience recommending products or in retail preferred.
• Valid driver’s license and access to a vehicle.

Responsibilities

• Help with set-up and marketing of the new clinic.
• Check in patients for appointments.
• Scheduling appointments.
• Making product and payment recommendations to enhance patient journey.
• Support in maintaining physical and electronic records.
• Perform basic hearing aid maintenance and answer product questions.

Skills

Customer interaction

Sales acumen

Team player

Bilingualism in Cantonese and/or Mandarin

Job description

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are growing and searching for a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team at our new Richmond, BC (Garden City shopping centre) clinic! This is a permanent full‑time position and hours of work are 8:30 am - 4:30 pm Monday to Friday. The clinic is expected to open late Winter 2025 or early Winter 2026. The position will start as soon as possible to help with clinic set‑up, marketing, and training at other nearby clinics. Based on the set‑up of the new clinic, a driver's license and access to a car is required (mileage paid).

We offer:

• Starting hourly compensation of $21-$25/hour + a bonus program
• Benefits starting on day one of hire
• RRSP matching
• Generous time off policies including 3 weeks of vacation and 7 paid personal days
• Training + education opportunities
• Friends and family discounts

What you'll do:

• Help with set‑up and marketing of the new clinic
• Check in patients for appointments
• Scheduling appointments
• Making product and payment recommendations to enhance the patient journey
• Support with maintaining physical and electronic records
• Perform basic hearing aid maintenance and product questions

What we're looking for:

• 2+ years of experience in a customer‑facing role – you have worked in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
• Sales acumen – experience recommending products or in retail is strongly preferred
• Access to a vehicle and a valid driver’s license – some local travel (mileage compensated) will be required
• Customer‑centric attitude – you are comfortable interacting with diverse patient groups and networking within the community to position HearCANADA as Richmond's number one choice for hearing care services
• Team‑player – you work well with others and appreciate what can be accomplished with support from colleagues
• Bilingualism in Cantonese and/or Mandarin would be a definite asset

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.