Sales & Reception Coordinator

RiseMe; Greater Sudbury; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Vacation & personal days

Volunteer day

Training & education

Employee discounts

Job summary

HearCANADA is hiring a Sales & Reception Coordinator for the Sudbury clinic. This permanent, full-time onsite role focuses on delivering exceptional client experiences, driving sales, and managing clinic operations at 128 Pine Street, Sudbury, Ontario.

Typical hours are Monday–Friday 8:30 am–4:30 pm local time. Starting pay is CAD 21–24 per hour with a bonus program, benefits, RRSP matching, generous vacation and personal days, training, and employee perks.

Qualifications

• Experience in a customer-facing role (2+ years) in sales, retail, busy office or clinic settings.
• Strong sales acumen with ability to recommend products/services to clients.
• Customer-centric mindset and ability to network within the local community.
• Team-player who collaborates well with colleagues.
• Willingness to travel within the region; a car and valid license preferred.

Responsibilities

• Provide exceptional, personalized client experiences at the clinic.
• Manage clinic schedule: book, reschedule, and follow up on appointments.
• Make product and payment recommendations to enhance the client journey.
• Support maintenance of physical and electronic records.
• Handle basic hearing aid maintenance and product questions.
• Participate in local events and marketing to support HearCanada branding.
• Educate patients on billing and payment options; perform AR duties as assigned.

Skills

Customer-facing experience

Sales acumen

Customer-centric attitude

Team-player

Local travel willingness

Job description

About us:

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliverWonderful Sound for All. Learn more about us by visiting our webpage.

Position overview:

We are seeking aSales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsiblefor administrative duties within the clinic, providing an exceptionalclientexperience, and driving sales of our products and services.

This is a permanent, full-time position based onsite at our Sudbury HearCANADA Clinic based at 128 Pine Street, Unit 203, Sudbury, Ontario. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.

What weoffer:

• Starting hourly compensation of $21-$24/hour + an attractivebonus program
• Comprehensive benefit packageincluding health, dental, vision + a healthcare spending account,starting on day one of hire
• RRSP matching program
• Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year
• Training, learning, + continuingeducation opportunities
• Friends and family discounts + access to ouremployee perk program
• Purpose-driven + people-centricculture with the ability to make an impact in ourcommunities across Canada

What you'll do:

• Provide anexceptional and individualized clientexperience for clients visiting and contacting the clinic
• Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders
• Making product and payment recommendations to enhance the clientjourney
• Support with maintaining physical and electronic records
• Perform basic hearing aid maintenance and product questions
• Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community
• Educate patients on billing and payment options; perform AR duties as assigned

What we're looking for:

• Experience in a customer-facing role - you bring2+ years of experience working insales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
• Sales acumen - comfortability inrecommending products and services to clients
• Customer-centric attitude - you are comfortable interacting with diverse clientgroups and networking within the community to position HearCANADA as the region'snumber one choice for hearing care services
• Team-player - you work well with others and appreciate what can be accomplished with support from colleagues
• Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

To join us on our journey in providing Wonderful Sound for All,

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via [e-mail].