Sales Project Coordinator

Lock Search Group; British Columbia; Hybrid; CAD 55,000 - 70,000; Full time

Job summary

A recruitment agency is seeking a Sales Project Coordinator in British Columbia. This hybrid role involves managing customer inquiries, assisting with sales orders, and ensuring customer satisfaction. Candidates should have over 5 years of experience and strong customer service skills. Proficiency in Microsoft Office is essential, while knowledge of AutoCAD is a plus. Attractive commission incentives are included.

Benefits

Attractive commission incentive

Qualifications

• 5+ years of related experience.
• Proficient in Microsoft Office applications.
• Exceptional customer service skills.

Responsibilities

• Handle client requests to ensure satisfaction.
• Assist Outside Sales Representatives with bids.
• Provide product pricing and delivery information.

Job description

Overview

Sales Project Coordinator – Warehouse & Infrastructure Greater Vancouver, BCOur client, a recognized leader in warehousing, storage and material handling has engaged Cameron Lappin of the Lock Search Group to assist them in finding an exceptional individual for the role of a Sales Project Coordinator position. This unique home-based, or hybrid customer-centric sales and operations opportunity could be a fantastic opportunity for a professional with both a strong customer service background, as well experience with administration, quotation / bid and sales coordination. This opportunity also comes with an attractive commission incentive to promote collaboration and performance.

The incoming Sales Project Coordinator will handle customer inquiries via phone, email, website, and in-person, ensuring the highest level of customer service and satisfaction. Primary responsibilities include working closely with Outside Sales Consultants on transitioning sales leads to closed orders by supporting those opportunity with prompt quoting / estimations, order entry, coordination, customer service and interaction, as well onboarding through proactive prospecting efforts. The successful candidate MUST reside in the Lower Mainland, Fraser Valley or Greater Vancouver region to be considered for this exciting opportunity.

Responsibilities

• Handle client requests including phone calls, website leads, in-house counter requests, and order transfers from external sales representatives; prioritize prompt and diligent responses to ensure customer satisfaction.
• Assist Outside Sales Representatives with the preparation of orders and bids.
• Provide product pricing and delivery information over the phone and prepare proposals for prospects as needed.
• Aid in annual physical inventory.
• Assist team with the preparation of orders and bids.
• Conduct outbound prospecting calls based on dormant account lists or prospect listings provided by the company or created independently.
• Serve as a courteous and professional liaison between the company and customers.
• Accurately and promptly process sales orders.
• Inform and advise customers about order status, inventory levels, and delivery times.
• Support customers with product or service requests via interactive web chat.
• Act as the primary customer contact when sales representatives are unavailable.
• Monitor delivery, installation, and after-sales service.
• Create simple AutoCAD sketches to help define client needs and options.
• Be an active member of the company's Health & Safety committee.

Requirements

• 5+ years of related experience
• College / University Diploma in a related field is an asset.
• Proficient in Microsoft Office applications (Word, Excel, and PowerPoint)
• Exposure to AutoCAD or other technical drafting software would be beneficial, but not mandatory
• Exceptional customer service skills with strong oral and written communication abilities.
• Capable of thriving in a dynamic, team-oriented environment.
• Quick learner with the ability to adapt to changing priorities
• Strong attention to detail and accuracy in a fast-paced environment
• Ability to work both independently and collaboratively from a home-based setting (company office is available to those candidates that prefer an in-office environment)
• Prior experience with warehouse management and ERP systems is preferred
• Previous experience in a similar role would be considered an asset