Sales Pro

Advance Auto Parts Inc.; Kitchener; On-site; CAD 25,000 - 28,000; Part time

Job summary

Advance Auto Parts Inc. in Canada is seeking a Retail Parts Pro to assist DIY customers with automotive parts and services. The role emphasizes advanced parts knowledge, GAS3 selling, and strong customer service to maximize sales and satisfaction.

Responsibilities include inventory control, store maintenance, and supporting professional services. The position requires a high school diploma, prior automotive parts experience, and ability to work specified shifts.

Qualifications

• High school diploma or GED.
• Prior automotive parts experience preferred.
• Ability to read safety rules and manuals.
• Excellent communication and interpersonal skills.
• Ability to work the specified shifts.

Responsibilities

• Deliver best-in-class customer service and DIY issue resolution.
• Provide GAS3 selling experience for DIY customers in-store, online, and by phone.
• Achieve personal and store sales goals and service objectives.
• Maintain store appearance and safety standards.
• Perform key holder duties including opening/closing tasks.

Skills

Advanced selling

Customer service

Automotive systems knowledge

Parts lookup systems

POS operation

Safety awareness

Education

High school diploma or GED

Job description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Advanced level DIY sales position with knowledge of DIY business. The role has automotive system knowledge and parts knowledge. This role is responsible for providing project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes.

Primary Responsibilities

• Best in class customer service and DIY issue resolution
• Provide GAS3 selling experience for all DIY customers including walk-in, on-line orders and phone (GAS3 training provided)
• Achieve personal / store sales goals and service objectives
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc.
• Back Up to Professional services
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Other tasks as assigned

Success Factors

• Advanced selling skills (GAS3) for DIY
• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems.
• Speak and write English; communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand & execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Strong organizational skills

SCHEDULE WILL BE:

Monday, Tuesday, Wednesday - 1pm to 6pm & Saturday 10am to 3pm (one Saturday off each month)

Prior Experience that Sets a Retail Parts Pro up for Success

• Prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education

• High school diploma or general education degree (GED)

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Compensation Range: The range of expected compensation for this role is between 17.95 CAD and 20.15 CAD per hour for a new team member. The rate offered to a successful candidate depends on multiple factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillse