Sales Positions Part Time Contract - WATERLOO

The Home Depot Canada; Southwestern Ontario; On-site; CAD 25,141 - 26,518; Full time

Benefits offered by this job

Semi-annual bonuses

Deferred Profit-Sharing Program

Comprehensive paid benefits

15% discount on stock purchases

Job summary

A leading home improvement retailer is looking for a Sales Associate in Southwestern Ontario. The role involves providing excellent customer service, aiding customers in assessing their needs, and promoting various services. Candidates should have a High School Diploma and 1 to 2 years of retail experience. The position requires strong interpersonal skills and effective communication. This role supports a flexible schedule and involves working in a warehouse environment. The pay range is $18.25 to $19.25 per hour.

Qualifications

• 1 to 2 years of Retail or Trade experience is an asset.

Responsibilities

• Provide fast, friendly service by actively seeking out customers.
• Ensure customer satisfaction using Home Depot’s customer service model.
• Educate customers about the whole project and promote services.

Skills

Interpersonal Skills

Customer Focus

Communicates Effectively

Education

High School Diploma or equivalent

Job description

Pay Range: $18.25 - $19.25

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities

• Ensures Customer Satisfaction: Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them

• Drives Sales: Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean

• Builds Skills and Knowledge: Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services

• Maintains Safety and Security: Follows all safety policies and procedures, Loss Prevention policies and procedures

Competencies

• Communicates Effectively
• Customer Focus

Skills

• Interpersonal Skills

Direct Manager/Direct Reports

• Department Supervisor

Travel Requirements

• No travel requirements

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Working within a flexible schedule that may include evening and weekends
• Warehouse environment that can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes

Minimum Education

• High School Diploma or equivalent

Minimum Years Of Work Experience

• 1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience

• NA

Certifications

• NA

Other Requirements/Assets

• NA

The pay range for this position is between $ - $

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.