Sales Operations Specialist (Remote)

Native Shoes; Toronto; Remote; CAD 55,000 - 65,000; Full time

Job summary

A footwear company is seeking a Sales Operations Specialist to enhance client experiences and streamline operations. This position allows for remote work across Canada and requires at least 3 years of related experience. The candidate will be responsible for order management, client communication, and working with cross-functional teams. A salary of $55,000 – $65,000 is offered, along with great perks, including a generous shoe allowance.

Benefits

Generous shoe allowance

Time off for volunteer work

Wellness and professional development allowances

Company-wide wellness days

Qualifications

• 3 years of experience in sales operations, customer service, or wholesale operations.
• Strong working knowledge of ERP systems.
• Experience with EDI order management and client portals.

Responsibilities

• Provide exceptional client experiences across independent accounts.
• Support clients with seamless order processing.
• Analyze vendor compliance manuals and communicate shipping requirements.

Skills

Detail-oriented

Highly organized

Excellent communication skills

Problem-solving skills

Analytical mindset

Tools

ERP systems

Excel or Google Sheets

EDI order management

NuOrder or similar B2B platforms

Job description

Sales Operations Specialist

12-Month Maternity Leave Contract

Target Start Date: December 1 2025

Location: Remote (Canada)

Work Location: This job is open to candidates working hybrid in Vancouver or remote within Canada.

Why Native Shoes

We’re here for curious explorers who embrace the present while caring for our shared future. At Native Shoes we design footwear to stand the test of time and be gentle on the planet so that everyone can live lightly. Our team brings our values to life every day through:

• Team: We all contribute to an environment of inclusion and connectedness. Individually we are great and together we are unstoppable.
• Ownership: We act like owners recognizing our agency to bring the change we want to see at work and in life.
• Curiosity: We ask more what ifs and choose to be courageous in the pursuit of greatness.
• Belief: We believe in the possibility of greatness in our team and ourselves.

At Native Shoes we bring these values to life in everything we do. Our fast‑paced ever‑evolving work environment is built for big ideas and fresh thinking where honesty and challenges are encouraged in a supportive space.

Who is Native looking for

You are detail‑oriented, highly organized and thrive in a fast‑paced environment. You love solving puzzles, building efficient processes and turning data into insights. You’re equally comfortable digging into spreadsheets, managing ERP and EDI systems and collaborating across teams to ensure smooth operations. You pride yourself on delivering excellent client service and see yourself as a connector between sales operations and customers.

What would I be responsible for

• Provide exceptional and proactive client experiences across independent accounts.
• Support clients with seamless order processing and fulfillment, responding to needs in a timely manner.
• Ensure orders entered in the ERP system are accurate and up to date, including cancellations, return authorizations and change orders.
• Analyze vendor compliance manuals and communicate client shipping requirements to internal teams and external vendors to ensure shipment accuracy.
• Monitor warehouse turnaround time to ensure orders ship on time and investigate and resolve any shipping discrepancies or errors.
• Provide relevant and timely product updates to the sales team and wholesale clients.
• Create reporting and provide insights and recommendations that drive the wholesale business and foster client success. Use data warehouse to create more efficient reporting tools that reduce time and improve data accuracy.
• Create reporting and provide statistical analysis, insights and recommendations that drive the wholesale business and foster client success.
• Partner with planning, merchandising and sales teams to achieve sales targets and goals through assortment planning and opportunities.
• Take ownership to resolve challenging customer issues and escalated when necessary.
• Manage EDI orders, testing set‑up, maintenance and troubleshooting.
• Manage client portal purchase order entry and catalogue set‑up.
• Track major account SMU orders.
• Lead cross‑functional team projects.
• Attend client meetings to manage the sale through to the final delivery.
• Team Lead for Full Circle: work cross‑functionally with IT to optimize Full Circle including troubleshooting.
• Work closely with Sales Reps, understanding their needs and requirements, providing a best‑in‑class service and increasing sales.
• NuOrder: responsible for working cross‑functionally with Sales, IT & Marketing on setting up NuOrder, supporting seasonal order entry, and creating data load line sheets for customer specific requests.
• Support in ad‑hoc requests as dictated by the needs of the business.

Preferred Experience

• 3 years of experience in sales operations, customer service, wholesale operations or a related field.
• Strong working knowledge of ERP systems (Full Circle experience an asset).
• Experience with EDI order management and client portals.
• Advanced Excel or Google Sheets skills; able to manipulate large data sets and create reporting tools.
• Familiarity with NuOrder or similar B2B platforms a strong plus.
• Demonstrated ability to build strong cross‑functional relationships with sales planning, merchandising, IT and warehouse teams.
• Analytical mindset with the ability to make data‑driven recommendations.
• Excellent communication and client service skills.
• Strong problem‑solving skills and the ability to work independently with a high sense of ownership.

Compensation

This role is expected to be compensated between $55,000 – $65,000 depending on experience and job‑related qualifications. Compensation will vary based on experience, job‑related qualifications and individual or team sales achievements.

Perks You’ll Love

The chance to create: bring your ideas to life and make an impact every day!

Plenty of time to recharge: time off for volunteer work, self‑care and company‑wide wellness days.

Invest in yourself: wellness and professional development allowances to keep you growing.

Shoes shoes shoes! A generous shoe allowance and sweet discounts for you and your favourite people.

Key Skills

Financial Services, Information Technology, Cost Control, Corporate Risk Management, Law

Employment Type: Full‑Time

Experience: years

Vacancy: 1

Monthly Salary: 55,000 – 65,000