Sales & Marketing Coordinator in Sarnia

Great Connections; Sarnia; On-site; CAD 56,000 - 71,000; Full time

Benefits offered by this job

Health benefits

Training program

Employee discounts

EAP

Job summary

CarePartners in Sarnia, ON is seeking a Scheduling Supervisor to lead frontline healthcare scheduling within an integrated client-focused service delivery model. You will work with the Operations Manager and Director to ensure efficient branch operations.

The role involves building master schedules, staff orientation, cost control, and continuous quality improvement in customer service, under guidance of the Operations Manager.

Qualifications

• One to three (1-3) years of post-secondary education and three to six (3-6) years of job-related work experience, or an equivalent combination.
• Excellent verbal and written communication skills.
• Exceptional analytical and problem-solving skills.
• Thorough knowledge of Ontario Health atHome contractual obligations and case management is required.
• Advanced database & software knowledge and experience is required.
• Supervisory and Customer Service experience is an asset.
• Knowledge of medical terminology is an asset.
• Able to work non-traditional hours.

Responsibilities

• Build and maintain a master schedule for front line healthcare workers.
• Participate in hiring and orientation of new Team Coordinators.
• Monitor scheduling procedures to promote quality service and control costs.
• Balance workload among the team to ensure even distribution.
• Train and coach others on PROCURA and Workflow systems.
• Solve scheduling conflicts and issues for hard-to-service areas.
• Foster continuous quality improvement in customer service.
• Respond to scheduling questions and concerns.
• Compile statistics and provide regular reports to the Operations Manager.
• Advise on CSW/Nursing utilization and recruitment needs to Operations Manager.
• Monitor Team Coordinators' compliance with contracts and procedures.
• Track monthly financial benchmarks and take corrective actions.
• Hold weekly team meetings and provide ongoing training.
• Identify operational gaps and recommend policy improvements.
• Participate in committees and community functions and serve on Joint Health and Safety Committee.
• Perform other duties as required.

Skills

Scheduling

Team supervision

Customer service

Communication

Problem solving

Data analysis

Ontario Health atHome knowledge

Education

Post-secondary education

Tools

PROCURA

Workflow

Job description

CarePartners is adding to our team and we are looking for.This position has a strong focus in customer service and provides intake and scheduling expertise within an integrated client focused servi...

Full-time

Our client is a rapidly growing company in Sarnia, ON and currently seeks a Sales & Marketing Coordinator to join their sales team.The ideal incumbent will be under the supervision of the Canadian ...

Overview

CarePartners is adding to our team and we are looking for a Scheduling Supervisor. This position has a strong focus in customer service and provides intake and scheduling expertise within an integrated client focused service delivery model. The Scheduling Supervisor works closely with the Operations Manager and Director to ensure efficient operations within the branch.

What We Offer

Incentives and Perks

• Meaningful, fulfilling work, helping patients and their families behind the scenes
• Supportive team environment and a great corporate culture
• Paid orientation and comprehensive training and onboarding
• Access to group discounts, including exclusive discounts from various retailers
• Total rewards program which includes health & dental benefits
• An Employee Assistance Program (EAP) for you and your family members
• Opportunities for continuing education and training
• Hands on mentoring and leadership support
• Opportunities to volunteer in countries with limited access to healthcare services
• This position offers a competitive compensation grid, with salary progression based on hours worked and role-specific criteria. The salary range is $55,789.50 to $71,194.50, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

What The Role Involves

• Works closely with the Director, Operations Manager and branch to effectively build and maintain a master schedule for front line healthcare workers
• Participates in hiring and orientation of new Team Coordinators to ensure ongoing staff training and development opportunities are met.
• Monitors and ensures standard scheduling procedures to promote quality service and control costs.
• Monitors the schedule of Team Coordinators and adjust when necessary to ensure that there is an even distribution of workload among the team.
• Acts as a super-user, trains and coaches others in the use of the automated information & scheduling system (PROCURA), and Workflow
• Supports the team through effective problem solving of conflicts/issues with regards to challenging scheduling cases or hard-to-service areas for scheduling.
• Facilitates a team approach where problem solving and solutions are encouraged and identifies and removes barriers to the effectiveness of the team.
• Promotes a continuous quality improvement approach to customer service.
• Responds to questions and concerns regarding scheduling policies and practices.
• Monitors and compiles statistical information and regularly provides statistical reports to Operations Manager.
• Makes recommendations regarding Community Support Worker (CSW)/ Nursing utilization rates and provides recruitment needs to Operations Manager
• Monitors Team Coordinators compliance with service agreements/contracts and established procedures, practices and the Collective Agreement.
• Monitors monthly financial benchmarks and proceeds with corrective actions.
• Holds team meetings with Team Coordinators and provides additional training on a weekly basis
• Identifies operational gaps and communicates areas of improvement, makes recommendations on policies and procedures.
• Actively participates in internal and external committees and community functions (. workshops, job/health fairs, community boards, participation on focus groups) and is a member of the Joint Health and Safety Committee
• Performs other duties as required

What You Bring

• The minimum qualifications for this job are one to three (1-3) years of post-secondary education and three to six (3-6) years of job-related work experience, or an equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Exceptional analytical and problem-solving skills.
• Thorough knowledge of Ontario Health atHome contractual obligations and case management is required.
• Advanced database & software knowledge and experience is required.
• Supervisory and Customer Service experience is an asset.
• Knowledge of medical terminology is an asset.
• Able to work non-traditional hours

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.