Sales Leader

Manulife; Toronto; Hybrid; CAD 112,000 - 152,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision care

Mental health support

Short-term disability

Job summary

Manulife is seeking a senior leader to coach and develop Licensed Financial Consultants, drive sales and service results, and foster an inclusive, client-focused culture. You will lead a hybrid, high-performance wealth sales team, partner with stakeholders, and ensure excellence in guidance and outcomes.

The role emphasizes coaching, performance management, talent development, and collaboration across the organization to achieve growth, retention, and superior client experiences.

Qualifications

• 3–5 years of leadership experience in financial services, wealth management, insurance, or related sales environment.
• Proven track record leading a sales team and achieving business results.
• Strong coaching, mentoring, performance management, and talent development skills.
• Excellent communication, presentation, and relationship-management abilities.
• Strong business judgment and the ability to use performance information to drive action.
• Proven ability to influence and collaborate with stakeholders and business partners.
• A passion for putting customers first and helping them achieve better financial outcomes.
• Ability to balance member needs, employee development, operational requirements, and business objectives in a fast-paced environment.
• Adaptability, resilience, sound judgment, and a commitment to doing what is right for members.

Responsibilities

• Inspire, coach, and develop Licensed Financial Consultants to achieve sales, service, and business objectives.
• Build a culture of accountability, collaboration, continuous learning, inclusion, and client focus.
• Conduct regular coaching sessions, call reviews, performance conversations, and team meetings to strengthen sales effectiveness, professional development, and client outcomes.
• Recognize success and address performance concerns promptly, respectfully, and constructively.
• Lead a telephone-based wealth sales team focused on retaining and consolidating assets and identifying appropriate financial solutions.
• Monitor pipelines, sales opportunities, conversion results, and business activity to identify growth opportunities and drive action.
• Coach consultants on effective sales conversations, financial guidance, and relationship-building skills.
• Partner with internal stakeholders to execute strategic sales initiatives and campaigns and deliver sales, revenue, growth, and retention targets.
• Oversee inbound call demand, member inquiries, scheduling, and staffing to maintain service excellence and operational efficiency.
• Use Salesforce and reporting tools to monitor activity, pipeline health, and business outcomes.
• Identify opportunities to improve processes, member experiences, and operational effectiveness.
• Collaborate with business partners to resolve member concerns and advance shared priorities.
• Attract and recruit high‑calibre sales professionals and participate in interviewing, selection, onboarding, and training.
• Partner with learning and development teams to support product, process, and sales training, build a strong talent pipeline, and develop future leaders.

Skills

Leadership

Sales coaching

Performance management

Communication

Relationship management

Business judgment

Customer focus

Adaptability

Influencing stakeholders

Education

University degree

Tools

Salesforce

Job description

Position Responsibilities:

• Inspire, coach, and develop Licensed Financial Consultants to achieve sales, service, and business objectives.
• Build a culture of accountability, collaboration, continuous learning, inclusion, and client focus.
• Conduct regular coaching sessions, call reviews, performance conversations, and team meetings to strengthen sales effectiveness, professional development, and client outcomes.
• Recognize success and address performance concerns promptly, respectfully, and constructively.
• Lead a telephone-based wealth sales team focused on retaining and consolidating assets and identifying appropriate financial solutions.
• Monitor pipelines, sales opportunities, conversion results, and business activity to identify growth opportunities and drive action. Coach consultants on effective sales conversations, financial guidance, and relationship-building skills.
• Ensure the team consistently delivers high-quality guidance and an exceptional customer experience.
• Partner with internal stakeholders to execute strategic sales initiatives and campaigns and deliver sales, revenue, growth, and retention targets.
• Oversee inbound call demand, member inquiries, scheduling, and staffing to maintain service excellence and operational efficiency.
• Use Salesforce and reporting tools to monitor activity, pipeline health, and business outcomes.
• Identify opportunities to improve processes, member experiences, and operational effectiveness.
• Collaborate with business partners to resolve member concerns and advance shared priorities.
• Attract and recruit high‑calibre sales professionals and participate in interviewing, selection, onboarding, and training.
• Partner with learning and development teams to support product, process, and sales training, build a strong talent pipeline, and develop future leaders.

Required Qualifications:

• Three to five years of leadership experience in financial services, wealth management, insurance, or a related sales environment.
• Demonstrated success leading a sales team and achieving business results.
• Strong coaching, mentoring, performance management, and talent development skills.
• Excellent communication, presentation, and relationship-management abilities.
• Strong business judgment and the ability to use performance information to drive action.
• Proven ability to influence and collaborate with stakeholders and business partners.
• A passion for putting customers first and helping them achieve better financial outcomes.
• Ability to balance member needs, employee development, operational requirements, and business objectives in a fast-paced environment.
• Adaptability, resilience, sound judgment, and a commitment to doing what is right for members.

Preferred Qualifications:

• University degree or an equivalent combination of education and industry experience.
• Strong knowledge of investment, retirement, and wealth management products and services.
• Life insurance licensing, previous licensing experience, or an investment or financial planning designation is considered an asset.
• Bilingualism in English and French is considered an asset. Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

The compensation for this role includes salary and sales incentives and is expected to be between

$112,000.00 CAD - $152,000.00 CAD

Employees participate in sales incentive programs and earn incentive compensation based on role-specific criteria. Actual compensation will vary depending on individual performance, sales results, local market conditions as well as relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short-term and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

• health
• dental
• mental health
• vision
• short-term disability
• long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans

Manulife offers eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.