Sales Lead (Yorkdale Shopping Centre)

SWATCH GROUP; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading fashion retailer in Toronto seeks a Sales Lead to drive sales and enhance customer experience. The ideal candidate has at least 2 years of retail sales experience, a passion for sales, and strong communication skills. Responsibilities include coaching associates, managing operational tasks, and ensuring compliance with visual merchandising standards. Flexibility to work varied hours, including weekends, is essential.

Benefits

Starting base pay of $19.45 per hour

Monthly performance bonus

Qualifications

• At least 2 years retail sales experience, preferably in fashion and/or accessories.
• Availability to work opening and closing shifts; flexible hours including weekends and holidays.
• Intermediate computer skills with working knowledge of MS Office.

Responsibilities

• Lead by example to deliver outstanding customer service.
• Support store management in daily operational tasks.
• Execute and maintain visual merchandising standards.

Skills

Strong communication skills

Customer service orientation

Team leadership

Sales generation

Problem-solving

Tools

POS systems

MS Office

Job description

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology, and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Job description

As a Swatch Sales Lead, you will report to the Store Manager and will assist in all day-to-day operations. Although your focus will be on sales initiatives, you also will coach sales associates to achieve their performance goals while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, Building Effective Teams and Relationships.

Starting base pay of $19.45 per hour plus monthly performance bonus.

Responsibilities

• Customer Service & Sales Generation: Lead by example to deliver outstanding customer service, coaching the team to meet and exceed sales targets. Ensure comprehensive product knowledge across the team to enhance customer experience and decision‑making.
• Operations: Support store management in daily operational tasks with a focus on accuracy and efficiency in all transactions. Maintain adherence to inventory control processes, minimizing loss and ensuring accuracy in stock handling and reporting.
• Visual Merchandising: Execute and maintain visual merchandising standards in alignment with company directives. Ensure the store presentation is consistently maintained to a high standard, reflecting the brand’s image.
• Compliance: Uphold workplace safety standards and act as a model for company policies and procedures. Ensure compliance with all operational guidelines and safety regulations.

Working Conditions

Work is performed with moderate physical effort required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as significant focus when completing paperwork, cash management or using the POS.

Employment Status

Full-Time: 35 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 35 hours per week, including certain holidays and blackout dates.

Profile

• Availability to work opening and closing shifts; flexible hours including weekends and holidays.
• Strong communication skills (verbal & written), including strong relationship building skills.
• Must be a self‑starter who works well independently and in team environments.
• Ability to communicate in a clear concise and understandable manner.
• Results oriented with a high level of energy and enthusiasm.
• Passion for sales and working in a fast paced environment.

Professional requirements

• At least 2 years retail sales experience, preferably in fashion and/or accessories.
• Intermediate computer skills with working knowledge of MS Office.
• Experience working with POS systems.