Sales Lead

Kotn; Vancouver; On-site; CAD 42,000 - 54,000; Full time

Job summary

Kotn is seeking a Store Leader in Vancouver to guide daily operations and deliver best-in-class customer experiences. You will manage front-of-house activities, supervise merchandise presentation, and partner with the Store Manager on inventory and process improvements.

Ideal candidates bring 1–2 years of retail leadership, strong communication, and a hands-on approach to stock, visuals, and customer service. Proficiency with Excel is a plus.

Qualifications

• 1–2 years leadership experience in a mid-volume retail environment.
• Experience in operations and merchandise is required.
• Basic knowledge of Microsoft Excel.
• Ability to provide best-in-class customer experience.
• Strong communication and teamwork skills.

Responsibilities

• Lead customer experience on the sales floor, answering questions with a positive, customized approach.
• Support omni-channel and wholesale opportunities from a retail level.
• Handle cash operations accurately and capture customer opt-ins for marketing.
• Use reporting to influence merchandising and store changes to boost sales.
• Resolve executive inquiries per Kotn guidelines.
• Open/close store and stand in for Store Manager when needed.
• Oversee inventory: BOH standards, shipments, cycle counts, stock room setup.
• Develop new processes to improve omnichannel experience.
• Supervise inventory counts as required.
• Maintain product presentation per visual guidelines.
• Keep store clean and safe.
• Maintain optimal product levels on floor and communicate restocking needs.

Skills

Leadership

Customer service

Inventory management

Merchandise presentation

Store operations

Tools

Microsoft Excel

Job description

Kotn is dedicated to creating elevated essentials for everyday moments, combining simplicity, functionality, and high-quality craftsmanship. We believe that the items you use daily deserve as much thought and care as your most treasured possessions. Our mission is to design products that enhance your quality of life while remaining accessible and beautiful. As a proud Certified B Corporation, we are committed to sustainability and ethical practices in everything we do.

Customer Experience & Service (70%)

• Customer-facing every day: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experience
• Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level
• Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop
• Leverage reporting to provide value in merchandising and store changes, driving positive sales
• Resolving CEO’s in a timely manner in line with Kotn customer experience guidelines

Operations (20%)

• Perform managerial duties including closing, opening and standing in for the Store Manager when needed
• Lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organization
• Take initiative with ideating new processes to streamline operations and collaborate with Store Manager to provide a better omnichannel customer experience
• Supervise professional inventory counts as required
• Take ownership of merchandise presentation and maintenance to represent the brand vision and maximize revenue in accordance to visual guidelines
• Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment
• Ensure optimum product level volume is being upheld on the floor by restocking and communicating with the Market Manager when product levels are low

What You’ll Bring:

Integrity

Be the face of the brand: maintains authenticity, live and communicate the Kotn values and ethos

Communication

Demonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities

Optimistically acclimates to environments of change whether through process, industry or organizational

Contributes to an environment that supports transparency and cooperation among others

Additional Requirements:

• 1-2 years experience in a leadership role at a mid-volume, customer-driven retail environment
• Previous experience in operations and merchandise is a must
• A diverse set of interests and skills
• Must have basic knowledge of Microsoft Excel