Sales Inside

MyFBM; Burlington; On-site; CAD 48,000 - 58,000; Full time

Benefits offered by this job

Extended health care

Dental

Vision

RRSP matching

Career growth

Job summary

Foundation Building Materials (FBM) is seeking an Inside Sales professional in Canada to build strong customer relationships at the front counter and through tailored solutions, providing product guidance and accurate quotes.

You will handle orders, communicate with customers across channels, and contribute to showroom and inventory operations. This full-time role offers competitive CAD 48,000–58,000 salary with benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• 2+ years inside sales experience (incoming call preferred).
• Excellent verbal and written communication skills and telephone manners.

Responsibilities

• Maintain professional, courteous communication with customers before, during, and after sales
• Provide knowledge on products and generate accurate quotes and proposals
• Assist walk-in customers and handle inquiries or complaints promptly
• Drive profitable sales through effective selling, upselling, and cross-selling
• Enter orders, pricing, and customer data into systems accurately
• Respond to orders and quote requests via multiple channels (phone, email, fax, etc.)
• Collaborate with outside sales reps and internal teams to fulfill customer needs
• Maintain stock levels, organize the showroom, and support physical inventories
• Schedule and coordinate inbound/outbound deliveries and shipping logistics
• Negotiate freight rates and manage inventory movement efficiently
• Operate and balance the cash register and drawer daily using proper procedures
• Utilize management software for billing, reporting, and project tracking
• Maintain up-to-date product expertise
• Manage documentation and order details for large or complex projects
• Coordinate deliveries with Operations staff
• Coordinate purchase and delivery of special products
• Must attend all required meetings in relation to sales and all company required training programs
• Support our values in the stand areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers
• Other duties as assigned

Skills

Inside sales experience

Excellent communication

Customer service

Time management

Education

High school diploma or equivalent

Tools

Windows OS

Job description

About Us

Company Overview

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.

Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve we are investing in strong, forward-thinking talent to support our long-term success.

Overview

Position Overview

At Foundation Building Materials (FBM), Inside Sales Professionals are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of our success.

Responsibilities and Qualifications

Key Responsibilities

• Customer Service & Sales Support
  • Maintain professional, courteous communication with customers before, during, and after sales
  • Provide knowledge on products and generate accurate quotes and proposals
  • Assist walk-in customers and handle inquiries or complaints promptly
  • Drive profitable sales through effective selling, upselling, and cross-selling
• Order Management & Communication
  • Enter orders, pricing, and customer data into systems accurately
  • Respond to orders and quote requests via multiple channels (phone, email, fax, etc.)
  • Collaborate with outside sales reps and internal teams to fulfill customer needs
• Inventory & Showroom Operations
  • Maintain stock levels, organize the showroom, and support physical inventories
  • Schedule and coordinate inbound/outbound deliveries and shipping logistics
  • Negotiate freight rates and manage inventory movement efficiently
• Cash Handling & System Use
  • Operate and balance the cash register and drawer daily using proper procedures
  • Utilize management software for billing, reporting, and project tracking
• Product & Project Knowledge
  • Maintain up-to-date product expertise
  • Manage documentation and order details for large or complex projects
• Logistics & Operations Coordination
  • Coordinate deliveries with Operations staff
  • Coordinate purchase and delivery of special products
• Trainings
  • Must attend all required meetings in relation to sales and all company required training programs
• Miscellaneous
  • Support our values in the stand areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers
  • Other duties as assigned

Qualifications

• High school diploma or equivalent required
• 2+ years inside sales experience (incoming call preferred)
• Excellent verbal and written communication skills and telephone manners
• Ability to focus on different tasks and use time efficiently to achieve desired outcomes
• Familiarity with Windows operating systems

• Warehouse work which includes forklift experience/training

Compensation and Benefits

Reports To

Branch Manager

Compensation

The listed pay range reflects the expected base rate for this position. The actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.

• Salary: $ 48,000-58,000 based on experience.
• Job Type: Full-Time

Benefits

At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:

• Extended Health Care
• Dental
• Vision
• RRSP match program to support your long-term financial future
• A career path designed with you in mind

Statements

Foundation Building Materials is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace across Canada.

We welcome applications from all qualified individuals, including Indigenous peoples, racialized communities, persons with disabilities, women, members of the 2SLGBTQIA+ community, and newcomers to Canada.

In accordance with applicable human rights and accessibility legislation, we are committed to providing accommodation throughout the hiring process and employment lifecycle. If you require accommodation at any stage, please contact [e-mail].