Sales & Estimation - Programs Service Representative London

Great Northern Insulation Inc.; London; Hybrid; CAD 30,000 - 42,000; Part time

Job summary

Great Northern Insulation Inc. is seeking an outgoing Programs Service Representative to support the sales team in Ontario.

The role combines field measurements, customer service, and data entry in CPQ to help estimate and plan program-related jobs. Afternoons, evenings and weekends scheduling is required; this position is suitable for students and those who enjoy hands-on work in residential construction settings.

Qualifications

• Outgoing candidate with residential construction/building science interest.
• Supports sales team with field measurements and customer interactions.
• Strong organizational and scheduling abilities; able to work afternoons/evenings and weekends.

Responsibilities

• Visit jobsites to take measurements and provide customer service as required.
• Ensure accuracy of measurements and input data into CPQ (Salesforce).
• Assist in ensuring safe, healthy job environments and timely follow-ups.
• Support Production Supervisor and Branch team with accurate reporting.

Skills

Customer service

Sales support

Measurements

Team player

Scheduling

Tools

Salesforce CPQ

Job description

Job Description

Great Northern Insulation is the most innovative and dynamic name in the insulation industry today. We’re a leader in proving the best customer service to our unique blend of clients ranging from homeowners to large-scale construction companies, proudly serving all of Ontario.

We’re also a network of talented people who care about each other and believe deeply in what we do. We’re diverse, passionate, hardworking, and fun. If you have a thirst for personal growth, a dynamic personality, and a strong interest in the construction field, this is a job for you!

For this role, we are looking for an outgoing candidate with residential construction/building science interest to support our sales team. This role will operate afternoons/evenings and weekends to service our customers that are looking to schedule a sales visit outside of the usual workday. Scheduling is flexible, so students are welcome! This role will be compensated using a piece-rate model based on number of appointments attended and quotes completed, with a bonus if the quoted job is won.

Job Description: The Programs Service Representative isresponsible for initial pre- inspection and follow-up to ensure correct measurements and customer satisfaction with all on-site work. This role is a key player in helping our sales team estimate our production team to be prepared for Program related jobs .

Key Responsibilities:

Visit jobsites to complete measurements, troubleshooting (callbacks) and customer service as required.

Assisting in e nsuring that the work environment is safe, secure and healthy.

Accurately measure and record information in CPQ (a salesforce application)

Ensure great customer service at all levels

Report suggestions/proactive solutions to Production Supervisor

Reliable, with high integrity and strong work ethic.

Ability to work as part of a team.

Professional , positive attitude.

Proactive organizational skills

Work efficiently within specified timelines

Key Relationships:

Reports to: Production Supervisor

Key Relationships: Branch Operations Manager

Branch Administrators

Production Installers

Territory Sales Reps/Account Managers

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.