Sales & Customer Support Representative

EmergencyMD; Tilbury; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider is seeking a Sales & Customer Support Representative for their Tilbury, Ontario location. This role focuses on providing exceptional service throughout the order process, from quotation to delivery. Candidates should possess strong communication and organizational skills, with 3+ years in customer service or sales. The position offers a competitive salary, comprehensive benefits, and opportunities for growth. Join a collaborative team that values your contributions in a dynamic environment.

Benefits

Competitive salary

Comprehensive health, dental, and vision benefits

Retirement savings plans

Employer-paid life and short-term disability insurance

Generous paid time off

Employee Assistance Program (EAP)

Qualifications

• 3+ years of experience in customer service, inside sales, or order administration.
• Excellent written, verbal, and interpersonal communication skills.
• Experience with reading drawings in both metric and imperial units.

Responsibilities

• Work directly with customers to prepare accurate quotations.
• Coordinate with internal teams to confirm product options.
• Provide timely responses to customer inquiries.

Skills

Customer service

Inside sales

Organizational skills

Communication skills

Problem-solving

Education

University degree or college diploma

Tools

Microsoft Office

ERP or CRM systems

Job description

Position Overview

• Position: Sales & Customer Support Representative
• Company: RS Technologies Inc. | Resilient Structures
• Location / Job Type: On-site, full-time: One of the following locations: St. George, Utah / Humbe, Texas or / Tilbury, Ontario)
• Reporting Relationship: Manager, Key Accounts Customer Support
• Website: Resilient-Structures.com

Company Description

At RS Technologies (RS), we design and manufacture advanced composite utility poles that are lighter, stronger, and longer-lasting than wood, steel, or concrete. Our structures are built to withstand the toughest weather conditions, helping to safeguard communities and keep power flowing reliably. With operations in North America and customers across 30+ countries, RS is a leader in grid resilience, driven by our values of Safety, Respect, Resilience, and Teamwork.

The Opportunity

As a Sales & Customer Support Representative, you'll be the bridge between our customers, sales team, and operations. You'll ensure a seamless customer experience from the first quotation through order delivery and beyond. This is a dynamic role where you'll combine problem-solving, communication, organizational skills, and critical thinking to make sure our customers are supported every step of the way.

Customer Quotations & Sales Support

• Work directly with customers, agents, distributors, and sales reps to understand requirements and prepare accurate quotations.
• Coordinate with internal teams to confirm product options, pricing, and lead times.
• Provide timely, helpful responses to customer inquiries and support outside sales with information, samples, and materials.

Order Processing & Fulfillment

• Review purchase orders and enter them into the system with accuracy.
• Track and communicate order status and shipping schedules.
• Work with engineering and operations to make sure technical details (like drawings or material lists) are in place.

Customer Experience & Relationship Management

• Build strong, positive relationships by being responsive, proactive, and solutions focused.
• Serve as a key contact for resolving questions or issues, offering both technical assistance and clear communication.
• Maintain accurate customer information in our systems and keep them updated with any changes.

Collaboration & Continuous Improvement

• Partner with colleagues across sales, operations, and engineering to resolve issues and deliver excellent customer service.
• Participate in team discussions, share ideas, and contribute to improving processes and systems.
• Represent RS with professionalism, supporting our culture of teamwork and respect.

What You Bring

• A university degree or college diploma is preferred.
• 3+ years of experience in customer service, inside sales, or order administration (manufacturing or technical industry experience is a plus).
• Excellent communication skills; written, verbal, and interpersonal.
• Strong organizational skills with the ability to prioritize and adapt in a fast-paced environment.
• Comfort with Microsoft Office (Word, Excel, Outlook.
• Experience with ERP or CRM systems (e.g., Epicor, Salesforce) is an asset.
• Experience with reading drawings in both metric and imperial units.
• Industry knowledge in utilities or telecommunications is a plus.
• Proficiency in a second language is considered an advantage.
• Legal authorization to work in Canada or the United States (no visa sponsorship available).

What We Offer

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision benefits.
• Retirement savings plans with company contributions.
• Employer-paid life and short-term disability insurance.
• Optional additional coverage (life, long-term disability).
• Generous paid time off and an Employee Assistance Program (EAP).
• Opportunities for growth and development within a global, forward-thinking company.

Why Join Us?

• At RS, you'll have the chance to make a real impact in a company that's helping utilities strengthen the resiliency of the power grid. You'll be part of a collaborative, supportive team where your ideas are valued, and your career can grow.
• If you're a detail-oriented, customer-focused professional who thrives in a dynamic environment, we'd love to hear from you.

RS is an equal-opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate based on race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.