Sales - Customer Service Rep - CN

Watson Building Supplies; Burlington; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits including drug, dental

Retirement savings

Company discounts

Job summary

Watson Building Supplies, part of the GMS family, is a premier Ontario distributor of construction materials in Burlington. The Customer Service Representative role focuses on delivering exceptional service to customers and colleagues in a fast-paced setting.

Training in building materials knowledge will be provided. The position supports order entry, showroom upkeep, and cross-functional collaboration to ensure accurate orders and a positive customer experience.

Qualifications

• High school diploma or GED equivalent.
• Ability to multitask in a fast-paced environment.
• Strong communication skills.
• Experience with basic office machinery.

Responsibilities

• Handle orders and inquiries over phone and in person.
• Use office systems for order entry.
• Develop product knowledge to assist customers.
• Keep showroom stocked and organized.

Skills

Customer service

Communication

Multitask

Team player

Data entry

Problem solving

Education

High school diploma

Tools

Microsoft Office

CRM systems

Job description

Posted Friday, August 14, 2026 at 4:00 AM

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distributioncenters nationwide.

As part of the GMS family of companies since 2018,Watson Building Supplies is Ontario's premier distributor of construction related materials. Whether it's a small home renovation or a large-scale development project, our team at Watson works together to ensure a safe, efficient, and positive experience during every delivery or interaction. As the industry leader in the markets we serve, we continually strive to exceed our customers' expectations with unparalleled service, quality, safety, and the widest product offerings in our business.Our team is made up of dedicated and hardworking individuals who together create a rewarding and welcoming work environment.

The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training in product knowledge of building materials for the drywall industry will be provided.

Key Responsibilities

• Ensure over the phone, face-to-face and or written communications with customers representing the company's culture, values, and practices.
• Greet customers warmly and determine problems, orders, or other reasons for calling.
• Ability to ascertain when to pass on a customer's questions to appropriate sales staff for additional products and sales information.
• Take orders at the sales counter and or over the phone.
• Ability to use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers with purchases.
• Ensure the showroom is clean and properly stocked.

Skills and Qualifications

• High school diploma or GED equivalent.
• Ability to self -manage, show initiative and be comfortable meeting the public.
• Be a team player, demonstrate attention to detail and have good organizational skills.
• Ability to self-manage, show initiative and be proactive.
• Communicate professionally, both verbally and in writing to coworkers and customers.
• Occasionally, will move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.
• Constantly working in office environment
• Must be able to multitask.
• Must be able to receive and analyze financial information.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgement.
• Health benefits - including drug coverage, practitioner, dental, vision, disability, and life insurance.
• Retirement savings (pension or other) are provided.
• Perks -Company discounts (mobile phone, gym membership, etc.), training programs and opportunities for career advancement, group events, and more

As part of the GMS Inc. family of companies, you can launch your career with a North American building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.