Sales Coordinator, Parts & Service Support

Joe Johnson Equipment Ottawa; Ottawa; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading equipment distributor in Ottawa is seeking a Sales Coordinator to support sales activities. This role involves managing inventory, preparing quotes, and collaborating with internal teams to enhance customer service. The ideal candidate has experience in a Sales Administrator role and is proficient in CRM systems. Offering a permanent position with a hybrid work environment and competitive benefits, this role is perfect for someone detail-oriented and skilled in communication.

Benefits

Base Salary + Annual Bonus Opportunity

Group Benefits 100% paid by the Company

Employer Matching Retirement Savings Plan

Vacation & Paid Personal days

Qualifications

• 2+ years’ experience in a Sales Administrator or Inside Sales role.
• Experience supporting sales teams and preparing quotes.
• Bilingual (English/French) is an asset.

Responsibilities

• Prepare accurate quotations for Tier 2 parts products.
• Conduct order entry for new parts and equipment sales.
• Collaborate with internal teams to ensure customer satisfaction.

Skills

Advanced verbal and written communication skills

Exceptional organizational skills

Customer service skills

Attention to detail

Ability to work collaboratively

Education

Business Diploma

Tools

MS Office Suite

Customer Relationship Management (CRM) system

Job description

WHO WE ARE:

As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a proud subsidiary of Federal Signal Corporation.

Sales Coordinator, Parts & Service Support

We’re seeking a Sales Coordinator who is responsible for supporting sales activities across both Tier 2 Parts and Equipment product lines. This role involves preparing quotes, managing inventory, coordinating with internal teams, and supporting outside Customer Service and Parts & Service Sales Representatives (PSSRs). The successful candidate will play a key role in executing end-to-end sales processes, maintaining accurate documentation, and contributing to sales strategies and forecasting. This position will report to the PSSR Manager.

BRANCH: Ottawa, Ontario

WORK ENVIRONMENT: Office

EMPLOYMENT TYPE:

• 1 NEW Position!
• 4 days in-office, 1 day work-from-home
• Permanent

TOTAL REWARDS OVERVIEW:

• Base Salary + Annual Bonus Opportunity
• Annual Performance Review Program
• Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
• Vacation & Paid Personal days
• Employer Matching Retirement Savings Plan

ABOUT YOU:

• Advanced verbal and written communication skills
• Exceptional organizational and customer service skills
• Strong attention to detail and ability to meet tight deadlines
• Ability to work collaboratively across departments

POSITION REQUIREMENTS/QUALIFICATIONS:

Education/Certification:

• Business Diploma considered an asset
• Valid driver’s license with a clean driver’s abstract

Experience:

• 2+ years’ experience in a Sales Administrator or Inside Sales role
• Experience using MS Office Suite, with proficiency in Microsoft Word, Excel, and Outlook
• Familiarity with internet research tools and CRM systems
• Experience supporting sales teams, preparing quotes, and processing orders
• Exposure to heavy equipment or mechanical environments considered an asset
• Experience using a Customer Relationship Management (CRM) system
• Bilingual (English/French) is an asset.

POSITION RESPONSIBILITIES:

Sales & Quoting

• Prepare and provide timely, accurate quotations for Tier 2 parts products
• Become the product specialist in understanding how to configure the interchangeable bodies/sewer inspection equipment.
• Create sales agreements, bid specs, delivery documents, and sell sheets.
• Fulfill requirements for tender bids, including scheduling calls, gathering information, obtaining approvals, and submitting documentation.
• Liaise with chassis dealers and manufacturers to request quotes and specs.
• Update cost sheet templates based on vendor pricing changes and PSSR quote templates.

Order & Inventory Management

• Conduct order entry for new Tier 2 parts and equipment sales.
• Make stock forecasting recommendations based on branch demand and create replenishment orders.
• Track units ordered through manufacturers and monitor lead times.
• Manage and track demo units and stock units across branches.
• Maintain up-to-date records including specifications, photos, and sales documentation.

Collaboration & Communication

• Work closely with internal teams (Service, Logistics, Asset Management) to ensure product availability and customer satisfaction.
• Collaborate with PSSRs to maximize sales opportunities and maintain the Hot List.
• Provide stakeholders with updates throughout the sales process.
• Participate in regular team meetings and provide status updates.

Reporting & Analysis

• Monitor sales performance and provide regular reporting and forecasting.
• Conduct product research and elevate pricing/availability issues as needed.

Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify Human Resources in advance and we will provide applicable accommodation.