Sales Associate - Women's Apparel

Holt Renfrew; Toronto; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Employee discount

Pension

Health & dental benefits

Tuition assistance

Learning & development

Commission eligible

Job summary

Holt Renfrew is seeking a Sales Associate for Women’s Apparel in Canada. The role focuses on delivering exceptional service, building a personal client base, and achieving sales targets in a commission-based luxury environment.

The ideal candidate should have 4+ years in luxury sales, be flexible for evenings and weekends, and actively leverage social media to grow their client network while staying current with fashion trends.

Qualifications

• 4+ years experience in a commission-based luxury sales environment.
• Consistent sales performance with demonstrated quota achievement.
• Flexible schedule including evenings, weekends, and holidays.
• Highly collaborative; team-oriented environment.
• Leverages social media to promote personal brand and connect with clients.
• Proficient with multiple tech channels to strengthen relationships and acquire clients.
• Proactive outreach to clients about new merchandise aligned to preferences.
• Strong understanding of current fashion trends and product knowledge across categories.

Responsibilities

• Deliver exceptional service to all customers.
• Exceed sales and service goals and targets.
• Build and maintain a loyal client base and acquire new customers.
• Attend educational sessions on product knowledge and brand seminars.
• Perform floor recovery, merchandising, and price updates as needed.
• Communicate with clients about in-store events and merchandise requests.
• Resolve customer issues with guidance from management and ensure policy compliance.
• Adhere to health, safety, privacy, and cyber security policies.
• Perform additional duties as required.

Skills

Luxury sales

Customer service

Sales targets

Clienteling

Job description

Sales Associate - Women\u2019s Apparel

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Specific responsibilities include (but are not limited to) the following:

• Consistently deliver extraordinary service to all customers


• Exceed all sales and service goals and targets


• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients


• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars


• Perform floor recovery, visual merchandising, price change, and related sales support tasks


• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc


• Resolve all customer service issues and partner with selling management on any issues outside of guidelines


• Comply with all Health & Safety policies and requirements


• Ensure compliance with privacy policies, regulations, and cyber security measures.


• Perform other duties, as assigned

The ideal candidate

• Minimum of 4+ years experience in a commission-based luxury sales environment


• Consistent sales performance with demonstrated results in achieving and exceeding sales quota required


• Ability to work a flexible schedule including evenings, weekends and holiday availability


• Highly collaborative; working with and through others in a team-oriented environment


• Leverages social media platforms to promote themselves as a fashion influencer and build personal brand


• Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected


• Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences


• Has a strong understanding of current and emerging trends in fashion


• Possesses broad range of product knowledge across all merchandise categories in the store


• Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential

The measures of success

• Contribution to financial objectives


• Individual objectives linked to the achievement of department goals


• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.

If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche : $17.95 - $24.00 / 17,95$ - 24,00$ (per hour / de l’heure) This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount.

/ Ce poste est également admissible à une commission en plus du salaire de base. La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de la contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement, de concours et notre très convoitée remise d'employé.

We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart. Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage. Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet. Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.