Sales Associate - St Laurent Shopping Centre

Rogers Communications; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health & well-being benefits

Donation matching

Paid time off for volunteering

Wealth Accumulation including: Pension

Generous employee discounts

Leadership development, Mentorship, an

Job summary

Rogers Communications Inc in Ottawa, ON is seeking customer-centered retail professionals to join our branded stores. You will connect with customers, understand their needs, and match them with Rogers and Fido wireless, internet, TV, and home services while delivering exceptional service.

We offer uncapped commissions, competitive compensation, generous employee discounts, comprehensive health benefits, and growth opportunities through internal programs.

Qualifications

• Experience delivering excellent customer service in a retail or service environment.
• Strong communication skills with customers and team members.
• Ability to meet sales targets through product knowledge and upselling.
• Comfort with fast-paced environments and changing store needs.

Responsibilities

• Tailoring Solutions: Enhance the retail experience in our stores by connecting with customers and matching needs to Rogers/Fido products.
• Sales Delivery: Identify opportunities, anticipate customer needs, and meet sales targets.
• Customer Engagement: Reach customers through inbound/outbound calls/texts to grow sales and retain customers.
• Brand Promotion: Represent Rogers and Fido in-store and at local events.

Skills

Customer service

Communication

Sales skills

Upselling

Team collaboration

Adaptability

Job description

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Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

What you bring:

A commitment to Diversity, Equity, Inclusion, Belonging, and Accessibility, helping create an environment where everyone feels welcomed, valued, and supported.

What Is in It for You:

• Uncapped commissions and a competitive compensation package
• Up to 50% employee discounts on Rogers and Fido services
• Comprehensive health benefits, parental leave top‑up, mental health coverage, and EFAP
• Wealth programs: RRSP, TFSA, pension plans, and company‑matched share purchase options
• Inclusive culture with strong diversity and equity-focused employee resource groups
• Growth & Development Opportunities:
  • Self-driven career development programs
  • Rogers First: priority in applying to internal roles of interest
  • Wellness Programs:
    • Employee & Family Assistance Program
    • Virtual Healthcare
    • Cognitive Behavioural Therapy (CBT)
    • Low or no-cost fitness membership
  • Our commitment to diversity:
    • An inclusive and diverse workplace where you can bring your whole self to work

What You Will Be doing:

• Tailoring Solutions: Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products
• Sales Delivery: Finding opportunities,anticipatingcustomer needs, and delivering on sales targets.
• Customer Engagement: Engage customers through inbound and outbound outreach programs (calls & text) to grow sales byacquiringnew customers, and drivingoverall customer retention
• Brand Promotion:RepresentingRogersand Fido brands in-store and at local community events.

WhatWe’reLooking For:

• Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals.
• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customerfocused upselling, consistently contributing to overall store performance
• You can quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment.
• You can provide minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand andmaintainstrong performanceresults during peak times.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule: [[req_RogersFullPartTime]]
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1200 St Laurent Blvd Unit 248 (5461), Ottawa, ON
Travel Requirements: Up to 100%
Background Check(s) Required: Canadian Criminal Record Check
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 345060

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Retail

Location: Ottawa, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply