Sales Associate, Seasonal Part Time - Vancouver

Reformation; Vancouver; On-site; Part time

Job summary

A sustainable fashion brand in Metro Vancouver is looking for a Seasonal Sales Associate who is passionate about customer service and sustainability. The position offers $19 per hour, requiring at least 15 hours of availability per week, including weekends. Ideal candidates have retail experience and strong interpersonal skills. This role focuses on exceeding sales goals and fostering a positive customer experience.

Qualifications

• Experience working with a sales or retail organization.
• Ability to interact effectively with diverse personalities.

Responsibilities

• Consistently meet and exceed sales goals.
• Assist in clientele generation through customer engagement.
• Contribute to an in-store experience for customers.

Skills

Strong interpersonal skills

Self-motivation

Ability to work in a fast-paced setting

Job description

Who we are

Since 2009, we’ve been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we’re saving the Earth and looking damn good doing it.

We’re a global brand with 50+ stores around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this.

None of this work is possible without the incredible people behind it. We’re a mission‑based company that invests in an inclusive culture so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Seasonal Sales Associate

No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Associate will execute all efforts required to achieve individual sales goals.

What You’ll Do

• Consistently meet and exceed sales goals.
• Assist in clientele generation through customer engagement.
• Contribute to an in‑store experience for customers that both surprises and delights them.
• Deliver and foster a culture of an excellent client experience through a customer‑first mindset to build long‑term loyal client relationships.
• Deliver an elevated client experience acting as a brand ambassador – embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS.
• Understand the need for consistent inventory accuracy and controls in store.
• Contribute to loss prevention in all areas of the business.
• Uphold time and attendance policy.
• Ensure the selling floor reflects the brand and concept standards at all times.
• Share your deep knowledge about our product with genuine enthusiasm.
• Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better.
• Help ensure that the store environment is inspiring and our product is easily accessible.
• Understand the core values and culture of Reformation and reflect these in all efforts.
• Maintain and uphold a professional, healthy, and productive work environment.

What You’ll Bring

• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast‑paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with the self‑motivation for your work and career.

Compensation

The wage for this part‑time position is $19 per hour.

• Available to work a minimum of 15 hours per week.
• Available to work a minimum of 3 days per week, weekends included. Must be available Tuesdays and Thursdays.
• Able to work a flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business).
• Must be available to work the holiday season and be available during the weeks of 11 / 17 through 12 / 1 and 12 / 21 through 1 / 1.

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.