Sales Associate-Print&Services

Staples Canada; Vancouver; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading office supply retailer in Vancouver is seeking a team-oriented retail associate to deliver exceptional customer service and manage in-store print production. Candidates should ideally have 3 months to 1 year of retail experience, strong communication skills, and the ability to work collaboratively. The role involves handling transactions, fulfilling customer orders, and maintaining inventory standards. The company offers several employee benefits including an associate discount and learning programs.

Benefits

Associate Discount

Group RRSP Program

Learning and Development Programs

Associate Recognition Programs

Qualifications

• Retail experience of 3 months to 1 year preferred.
• Strong communication skills in customer interactions.
• Ability to work effectively within a team.

Responsibilities

• Deliver exceptional customer service to enhance customer satisfaction.
• Contribute to the print and customer service areas using selling models.
• Collaborate with leadership to achieve sales goals.
• Perform in-store print production and maintain standards.
• Handle transactions using the POS system and manage orders.

Skills

Strong customer service skills

Team collaboration

Communication skills

Job description

• Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
• Contribute to the success of the print and customer service areas of the store by utilizing our selling model within the store and learning all our products and services to offer informed recommendations.
• Collaborate with store leaders to set and achieve sales and margin goals.
• Perform in-store print production.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.

Specifically, you will

• Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
• Fulfill steps required for intake or pick up of customer orders in Print, including filtering orders out of the print dashboard, phone, and at the counter.
• Ensure machines are always stocked with paper, toners, and supplies. Catalogue all print orders according to company standards, accurately handling and binning orders. Prioritize orders into appropriate service paths.
• Maintain merchandising and signage standards in and around print and cash areas, such as nesting tables, front cash queue, and counter displayers. Ensure accurate inventory control by following company protocols.
• Learn and maintain all standards required in the Print and Services areas, ensuring all checklists, audits and brand standardization requirements are met.

Some of what you need

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Some of what you will get

• Associate Discount
• Group RRSP Program
• Learning and Development Programs
• Associate Recognition Programs
• Job Identification 57730
• Job Category Retail Stores