Sales Associate-Print&Services

Staples Inc.; Strathroy; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Associate Discount

Group RRSP Program

Learning and Development Programs

Associate Recognition Programs

Job summary

Staples Inc. in Ontario is seeking a friendly in-store associate to deliver outstanding customer service, learn products and services, and support print production. You will engage customers, use our selling model, and collaborate with leadership to reach sales targets.

The role involves handling POS transactions, stocking supplies, managing print orders, and maintaining signage and inventory control while following store policies and brand standards.

Qualifications

• Excellent customer service and communication skills.
• Team player with collaborative mindset.
• Retail experience preferred (3 months to 1 year).

Responsibilities

• Deliver exceptional customer service and proactively identify opportunities to enhance engagement and satisfaction.
• Contribute to print and customer service areas by using our selling model and learning products to offer informed recommendations.
• Collaborate with store leaders to set and achieve sales and margin goals.
• Perform in-store print production.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.
• Engage with customers using all selling tools to anticipate and meet needs.
• Handle POS transactions, including shipping and marketing tools.
• Fulfill intake or pickup steps for orders in Print and manage dashboard/telephone interactions.
• Stock printers with paper, toners, and supplies; catalogue and bin orders; prioritize service paths.
• Maintain merchandising and signage standards and accurate inventory control.
• Learn and maintain standards in Print and Services, completing checklists and audits.

Skills

Customer service

Communication

Teamwork

Job description

• Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
• Contribute to the success of the print and customer service areas of the store by utilizing our selling model within the store and learning all our products and services to offer informed recommendations.
• Collaborate with store leaders to set and achieve sales and margin goals.
• Perform in-store print production.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.

Specifically, you will

• Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
• Fulfill steps required for intake or pick up of customer orders in Print, including filtering orders out of the print dashboard, phone, and at the counter.
• Ensure machines are always stocked with paper, toners, and supplies. Catalogue all print orders according to company standards, accurately handling and binning orders. Prioritize orders into appropriate service paths.
• Maintain merchandising and signage standards in and around print and cash areas, such as nesting tables, front cash queue, and counter displayers. Ensure accurate inventory control by following company protocols.
• Learn and maintain all standards required in the Print and Services areas, ensuring all checklists, audits and brand standardization requirements are met.

Some of what you need

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Some of what you will get

• Associate Discount
• Group RRSP Program
• Learning and Development Programs
• Associate Recognition Programs

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

• Job Identification 73947
• Job Category Retail Stores