Sales Associate-Print&Services

Staples Canada; Ottawa; On-site; CAD 60,000 - 80,000; Part time

Job summary

A well-known office supply retailer in Ottawa is looking for a customer service associate. You will deliver exceptional service and help enhance customer engagement while working with the print and customer service areas. The ideal candidate should possess retail experience, strong customer service, and communication skills. This role offers a discount program along with various recognition programs. Join a collaborative team focused on customer satisfaction and print production.

Benefits

Associate Discount

Group RRSP Program

Learning and Development Programs

Associate Recognition Programs

Qualifications

• 3 months to 1 year of prior retail experience preferred.
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Deliver exceptional customer service and enhance customer engagement.
• Utilize the selling model to contribute to success in print and customer service areas.
• Engage customers and handle transactions using the POS system.
• Ensure machines are stocked and maintain health and safety standards.

Skills

Customer service skills

Communication skills

Team collaboration

Job description

• Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.


• Contribute to the success of the print and customer service areas of the store by utilizing our selling model within the store and learning all our products and services to offer informed recommendations.


• Collaborate with store leaders to set and achieve sales and margin goals.


• Perform in-store print production.


• Maintain Health & Safety, Asset Protection, and Privacy Policies.

Specifically, you will

• Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.


• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.


• Fulfill steps required for intake or pick up of customer orders in Print, including filtering orders out of the print dashboard, phone, and at the counter.


• Ensure machines are always stocked with paper, toners, and supplies. Catalogue all print orders according to company standards, accurately handling and binning orders. Prioritize orders into appropriate service paths.


• Maintain merchandising and signage standards in and around print and cash areas, such as nesting tables, front cash queue, and counter displayers. Ensure accurate inventory control by following company protocols.


• Learn and maintain all standards required in the Print and Services areas, ensuring all checklists, audits and brand standardization requirements are met.

Some of what you need

• 3 months to 1 year of prior retail experience (preferred).


• Strong customer service and communication skills.


• Ability to work collaboratively in a team environment.

Some of what you will get

• Associate Discount


• Group RRSP Program


• Learning and Development Programs


• Associate Recognition Programs


• Location: 2210 Bank Street, Ottawa, ON, K1V 1J5, CA