Sales Associate-Print&Services

Staples Canada; Cambridge; On-site; CAD 29,000 - 42,000; Full time

Benefits offered by this job

Associate Discount

Flexible Benefit Plans

Group RRSP Program

Learning and Development Programs

Associate Recognition Programs

Job summary

Staples Canada is seeking a proactive Retail Associate to support customer service and print service operations in-store. You will learn products and services to offer informed recommendations and contribute to achieving sales and margin goals.

You will handle POS transactions, process print orders, ensure supplies are stocked, and maintain merchandising standards while delivering friendly, helpful service to customers.

Qualifications

• Experience delivering excellent customer service in a retail environment.
• Ability to communicate clearly and effectively with customers and colleagues.
• Comfortable working in a fast-paced store setting and collaborating with others.

Responsibilities

• Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement.
• Utilize selling model to provide informed recommendations across products and services.
• Collaborate with store leaders to set and achieve sales and margin goals.
• Perform in-store print production and maintain print area operations.
• Maintain health, safety, asset protection and privacy policies.
• Engage with and sell to customers using all tools and techniques to anticipate needs.
• Handle POS transactions, including shipping and marketing tools to convert customers.
• Process intake or pickup of customer orders in Print and manage dashboards and queues.
• Ensure print machines are stocked with supplies and orders are catalogued correctly.
• Maintain merchandising standards and accurate inventory control around print and cash areas.
• Learn and adhere to all standards in Print and Services areas, including audits and brand standards.

Skills

Strong customer service

Communication skills

Team collaboration

Tools

POS system

Job description

• Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
• Contribute to the success of the print and customer service areas of the store by utilizing our selling model within the store and learning all our products and services to offer informed recommendations.
• Collaborate with store leaders to set and achieve sales and margin goals.
• Perform in-store print production.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.

Job Description

Some of what you will do

• Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
• Contribute to the success of the print and customer service areas of the store by utilizing our selling model within the store and learning all our products and services to offer informed recommendations.
• Collaborate with store leaders to set and achieve sales and margin goals.
• Perform in-store print production.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.

Specifically, you will

• Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
• Fulfill steps required for intake or pick up of customer orders in Print, including filtering orders out of the print dashboard, phone, and at the counter.
• Ensure machines are always stocked with paper, toners, and supplies. Catalogue all print orders according to company standards, accurately handling and binning orders. Prioritize orders into appropriate service paths.
• Maintain merchandising and signage standards in and around print and cash areas, such as nesting tables, front cash queue, and counter displayers. Ensure accurate inventory control by following company protocols.
• Learn and maintain all standards required in the Print and Services areas, ensuring all checklists, audits and brand standardization requirements are met.

Some Of You Need

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Some Of You Will Get

• Associate Discount
• Flexible Benefit Plans
• Group RRSP Program
• Learning and Development Programs
• Associate Recognition Programs

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.