Sales Associate (Part Time)

HERMES; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

Une maison de luxe recherche un ambassadeur pour accueillir les clients et atteindre les objectifs de vente. Le candidat idéal aura plus de 2 ans d'expérience en vente et une passion pour les produits de luxe, notamment dans les secteurs de l'habillement, des montres et des fragrances. Ce poste est situé à Toronto et implique un service à la clientèle de haute qualité.

Qualifications

• 2 ans d'expérience en vente axée sur le client.
• Expérience dans la vente de produits de luxe est un atout.
• Capacité à travailler en équipe et flexibilité.

Responsibilities

• Accueillir chaleureusement les clients et développer les ventes.
• Fournir un service client exceptionnel à chaque client.
• Atteindre les objectifs de vente.

Skills

Expérience en vente axée sur le client

Service à la clientèle exceptionnel

Capacité à travailler sous pression

Passion pour la vente

Job description

Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde.

Hermès Canada

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Hermès Canada has had a presence in Canada since 1987 and has over 130 employees, across four stores, located in: Toronto, Montréal, Vancouver, and Calgary, as well as our e-commerce activity, and corporate office. Family is at the heart of Hermès. At Hermès Canada, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity and inclusion, both within our own walls and in the wider world. We look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our family. We support our individual team members' personal and professional success through a culture that values equality, individuality, and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

Main Accountabilities

• Be the ambassador of Hermès to our clients, conveying warmth, courtesy, elegance, and the cultural values which are an intricate part of the Hermès maison.
• Express enthusiasm for the stories and products of Hermès and promote their added value.
• Warmly welcome clients to the store and develop sales while respecting the quality and service spirit that Hermès wishes to share with clients.
• Assist new clients interested in specific items such as scarves, ties, and fragrances by providing guidance to help them select products that meet their needs.
• Provide product knowledge and give exceptional personal service to each client.
• Develop client loyalty and engagement through thoughtful communication with clients.
• Complete assigned opening and closing procedures.
• Achieve sales goals.
• Maintain the sales floor protocols for visual, service and loss prevention.
• Uphold group and subsidiary policies and procedures.
• Maintain client privacy and company confidentiality.
• Take an active role in personal development.
• Other related duties.

Key Skills and Experience

• 2+ years' experience in client focused sales.
• Luxury retail or experience selling key categories of Ready-to-Wear, Shoes, Watches, Leather, Fragrance and Jewelry is an asset.
• Professional, team oriented, positive and flexible.
• Composed while under pressure.
• Demonstrated ability to provide exceptional customer service and customer connections.
• Proven passion for selling and achieving sales targets.
• Open availability to meet the needs of the business.
• Ability to stand, crouch, bend and lift up to 20 kg.