Sales Associate - Metropolis

Michael Kors (Canada) Holdings LTD; Burnaby; On-site; CAD 25,000 - 26,000; Full time

Job summary

Capri Holdings Limited is seeking a motivated retail associate in Burnaby to drive sales and deliver exceptional service across Sales Generation, Customer Service, and Operations. You will use deep product knowledge to inspire customers and close sales while ensuring accurate shipping and special requests are handled smoothly.

You will build repeat clientele, uphold policies, keep the selling floor neat, manage stock and paperwork, and participate in inventories.

Responsibilities

• Meet sales goals.
• Utilize elevated service to maximize sales performance.
• Demonstrate in-depth knowledge of the merchandise.
• After closing a sale, monitor shipping, alterations (if applicable) and special requests to ensure customer satisfaction.
• Comply with sales related policies and procedures.
• Maintain interest in fashion industry and market trends.
• Provide the highest level of customer service.
• Build and maintain repeat clientele; use client book.
• Resolve client problems and complaints quickly and effectively.
• Keep selling floor neat, organized and stocked.
• Assist in inventory, stock, shipping, receiving paperwork.
• Participate in inventories and POS related processes.
• Ensure image and grooming standards are professional; adhere to schedule.
• Participate in trainings and development seminars as directed.

Job description

Sales Generation

• Meet sales goals
• Utilize the elevated levels of sales and service to maximize sales performance
• Demonstrate an in-depth knowledge of the merchandise
• After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction
• Comply with all sales related policies and procedures
• Maintain a keen interest in the fashion industry and market trends

Customer Service

• Provide the highest level of customer service
• Build and maintain repeat clientele; utilize client book
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction

Operations

• Keep selling floor and merchandise neat, organized and stocked
• Assist in the maintenance of all inventory in the stockroom and on the selling floor
• Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/ receiving related paperwork.
• Participate in inventories
• Comply with all Point-of-Sale policies and procedures
• Properly execute all relevant register functions
• Ensure image and grooming standards are professional and reflective of the brand image, at all times
• Adhere to work schedule, inclusive of time and attendance
• Participate in all relevant training and development seminars, programs and meetings as directed by store management

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range: 18.25 - 19.00 CAD

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God's Love We Deliver, a New York-based non-profits organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City.

In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched "Watch Hunger Stop", partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP's school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children.

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