Sales Associate - Men's Wear

Holt, Renfrew & Co.; Toronto; On-site; CAD 24,000 - 33,000; Full time

Benefits offered by this job

Employee discount

Pension

Health & dental benefits

Tuition assistance

Learning and development

Job summary

Holt Renfrew is seeking a Sales Associate to develop deep, long-lasting customer relationships that drive sales, service, and loyalty in a luxury, fashion-driven environment.

The role features commission-based compensation, opportunities to learn from iconic brands, and a supportive team. Candidates should have at least 4 years of experience in luxury commission-based sales and be able to work flexible hours, including evenings and weekends.

Qualifications

• Minimum of 4+ years experience in a commission-based luxury sales environment.
• Consistent sales performance with proven ability to meet or exceed quotas.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service goals and targets
• Build a loyal personal client base by acquiring and retaining clients
• Attend educational sessions on products and brands
• Perform floor recovery, visual merchandising, price changes and related sales support tasks
• Communicate with personal clients via phone, mail, and electronic methods about events and requests
• Resolve customer service issues and collaborate with selling management as needed
• Comply with Health & Safety and privacy/cyber security policies
• Perform other duties as assigned

Skills

Customer service

Sales

Relationship building

Communication skills

Social engagement

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Sales Associate

The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results.

Specific responsibilities (but are not limited to) the following

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service goals and targets
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulations, and cyber security measures.
• Perform other duties, as assigned

The ideal candidate

• Minimum of 4+ years experience in a commission-based luxury sales environment
• Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
• Ability to work a flexible schedule including evenings, weekendsand holiday availability
• Highly collaborative; working with and through others in a team-oriented environment
• Leverages social media platforms to promote themselves as a fashion influencer and build personal brand
• Skilled at using multiple channels of technology to strengthen existing relationships,drive new client acquisition & stay connected
• Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences
• Has a strong understanding of current and emerging trends in fashion
• Possesses broad range of product knowledge across all merchandise categories in the store
• Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential

The measures of success

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Conseiller(ère) à la vente

Le(la) conseiller(ère) à la vente développe des relations étroites et durables avec les clients afin d’accroître les ventes, le niveau de service et la fidélisation. La rémunération inhérente à cette fonction est axée sur les commissions et directement proportionnelle au volume de ventes réalisées. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter :

• Offre de façon soutenue un excellent service à tous les clients
• Dépasse tous les buts et objectifs inhérents aux ventes et au service
• Se compose une clientèle de base personnelle loyale en acquérant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidèles
• Assiste à toutes les séances de formation, y compris les séances d’info sur les produits, celles offertes par les fournisseurs et les ateliers Holt Renfrew
• Effectue le réaménagement du rayon, le marchandisage visuel, les changements de prix et toute tâche connexe appuyant les ventes
• Communique régulièrement avec sa clientèle personnelle par téléphone, par courrier ou par voie électronique relativement aux événements en magasin, aux demandes de produits, aux suivis après-vente, aux anniversaires, etc.
• Règle toutes les préoccupations en matière de service à la clientèle et collabore avec la direction des ventes pour toutes celles qui ne sont pas dans les lignes directrices
• Observe toutes les exigences et politiques en matière de santé et sécurité
• Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité.
• Effectue les autres tâches qui lui sont assignées

Le(la)candidat(e) idéal(e) doit:

• Posséder au moins 4 années d’expérience dans un environnement axé sur les ventes à commission
• Avoir un rendement constant des ventes et des résultats démontrés dans l'atteinte et le dépassement du quota de ventes requis
• Avoir la capacité de travailler selon un horaire flexible, y compris le soir, les fins de semaine et les jours fériés.
• Être très collaboratif; travailler avec et par l'intermédiaire d'autres personnes dans un environnement axé sur l'esprit d'équipe
• Tirer parti des plateformes de médias sociaux pour se faire connaître en tant qu'influenceur de la mode et bâtir une marque personnelle
• Être habile à utiliser de multiples canaux technologiques pour renforcer les relations existantes, favoriser l'acquisition de nouveaux clients et garder le contact
• Utiliser l'application Holt Renfrew 360 pour rester en contact avec les clients et faire des suggestions ciblées en fonction de l'historique des achats et des préférences
• S'adresser de façon proactive aux clients pour partager un point de vue trié sur le volet des nouveaux arrivages qui correspondent aux préférences des clients en matière de mode
• Avoir une bonne compréhension des tendances actuelles et émergentes de la mode
• Posséder une vaste connaissance des produits dans toutes les catégories de marchandises du magasin
• Prendre l'initiative de se tenir au courant des nouvelles livraisons de marchandises dans toutes les divisions afin de maximiser le potentiel de vente

L’évaluation du succès :

• Contribution aux objectifs financiers
• Objectifs individuels liés à la réalisation des objectifs du rayon
• Rétroactions des clients internes et externes

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche : $17.60 - $24.00 / 17,60$ - 24,00$ (per hour / de l’heure) This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Ce poste est également admissible à une commission en plus du salaire de base. La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de son expérience individuelle et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue.

We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart. Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage. Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet. Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.