Sales Associate II

COACH; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

A luxury retail brand in Toronto seeks motivated Sales Associates to provide authentic customer service and develop product knowledge. Ideal candidates will have experience in luxury retail and a keen understanding of fashion trends. Flexibility in scheduling is essential for this role, which fosters a collaborative environment. Join a leading team dedicated to innovation and inclusion.

Qualifications

• 1–3 years of previous selling experience in a luxury retail environment.
• Knowledge of fashion trends and marketplace competition.
• Ability to work a flexible schedule.

Responsibilities

• Deliver renowned, authentic service that creates a Modern Luxury customer experience.
• Develop product knowledge and train the broader team.
• Achieve and exceed sales goals.

Skills

Sales experience

Fashion knowledge

Excellent communication

Customer service orientation

Education

High school diploma or equivalent

College degree preferred

Tools

Cash register systems

Basic computer skills

Job description

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, and you can count on this: your voice is valued, your ambitions are supported, and your work is recognized.

We are part of a global house of brands committed to innovation and inclusion. Visit our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

Location

We are currently seeking Sales Associates to work at our [SHOPPING CENTER NAME] store in [CITY, STATE].

Responsibilities

• Deliver renowned and authentic service that creates a Modern Luxury customer experience.
• Develop product knowledge and remain aware of current collections that are in-store and online; cascade and train information to the broader team.
• Achieve and exceed goals through sales strategies, clienteling, sourcing new customers, and maintaining productive long‑term relationships with existing customers.
• Support an environment of teamwork, trust and collaboration with peers, customers and supervisors.
• Build credibility and trust as a personal stylist and fashion expert by staying current with market competition, industry fashion trends and customer shopping behaviors; share insights with customers as appropriate.

Qualifications

• 1–3 years of previous selling experience in a luxury retail service environment preferred; knowledge of fashion trends and marketplace competition.
• High school diploma or equivalent; college degree preferred.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet).
• Excellent communication skills, both oral and written; ability to maneuver sales floor and meet moderate stockroom lifting and store climbing requirements.
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.

Fraud Notice

ALERT: Fraudulent Recruiting Activity through Craigslist

Coach became aware of fraudulent job postings on Craigslist where unauthorized individuals are using the Coach and/or Coach Leatherware name to solicit potential job seekers for employment. This is not Coach’s practice. If we make you an offer of employment, it would be done personally through a secured method and background checks would be handled in accordance with our hiring process. Please report any suspicious postings to Craigslist and forward the email to [e-mail].

Our Competencies for All Employees

• Courage – Provides direct, complete, actionable feedback and faces people problems promptly.
• Creativity – Generates new and unique ideas, connecting unrelated concepts.
• Customer Focus – Delivers on internal and external customer expectations, using feedback for improvement.
• Dealing with Ambiguity – Operates effectively without a complete picture, comfortable changing directions.
• Drive for Results – Consistently exceeds goals, maintaining a bottom‑line orientation.
• Interpersonal Savvy – Builds constructive relationships, balances diplomacy and tact.
• Learning on the Fly – Adapts quickly to new problems, experiments, and refines solutions.

Equal Opportunity Statement

Tapestry, Inc. is an equal opportunity and affirmative action employer. All employment decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].

Contact

Visit Tapestry, Inc. at http://www.tapestry.com/