Sales Associate, Holiday Seasonal, Granville Market - West Elm

WILLIAMS SONOMA; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading home goods retailer is looking for a Sales Associate in Vancouver. You will provide exceptional customer service and assist customers with their shopping needs. Successful candidates will have a passion for sales, strong communication skills, and experience in retail. This full-time role offers a pay range of $17.80-$18.80 per hour, along with benefits including a discount on products and health insurance.

Benefits

Employee discount

Health benefits

Paid vacations

Qualifications

• 1-2 years customer service experience and retail sales experience preferred.
• Ability to prioritize and handle multiple tasks simultaneously.
• Open availability for full-time associates.

Responsibilities

• Provide exceptional customer service.
• Achieve sales and contest goals.
• Assist with gift wrapping and special orders.
• Demonstrate product knowledge.
• Maintain store cleanliness and organization.

Skills

Customer service

Sales techniques

Product knowledge

Education

High school diploma or equivalent

Job description

Our Company

Founded in 1956, Williams‑Sonoma, Inc. is the premier specialty retailer of high‑quality products for the kitchen and home in the United States. Our family of brands are Williams‑Sonoma, Williams‑Sonoma Home, Pottery Barn, Pottery Barn teen, Pottery Barn kids, Rejuvenation, Mark & Graham, West Elm, and Outward. These brands are among the best known and most respected in the industry. We offer beautifully‑designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We’ve seen some big changes since our first brick‑and‑mortar store opened more than half a century ago. What hasn’t changed is our passion for high‑quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we’re a multi‑brand, multi‑channel, global enterprise supported by state‑of‑the‑art technology and some of the most talented teams in retailing – and we’re always looking for new energy and ideas.

About the Role

As a Sales Associate you provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast‑paced, specialty retail environment.

Responsibilities

• Provide sincere, friendly and energetic customer service by exemplifying World‑Class service standards
• Achieve established sales and contest goals. Maintain knowledge of current sales and promotions
• Assist customers with special services including gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Utilize effective selling techniques to build multiple sales and increase productivity
• Demonstrate comprehensive product knowledge, including features and benefits
• Efficiently and accurately perform register transactions i.e. sales, returns, and exchanges
• Assist in implementation and maintenance of visual merchandise presentation, signage and lighting
• Uphold store maintenance and cleanliness standards: straighten, clean and help maintain stockroom as needed
• Process, ticket, and restock merchandise as needed
• Perform other duties as assigned by management
• Comply with all Company policies and procedures

Why You Will Love Working at Williams‑Sonoma, Inc.

• We're a successful, fast‑growing company with an entrepreneurial vibe
• A technologically and data‑driven business
• Competitive salaries and comprehensive health benefits
• We're at the forefront of tech and retail, redefining technology for the next generation
• We’re passionate about our internal and external clients and live/breathe the client experience
• We get to be creative daily
• A smart, experienced leadership team that wants to do it right and is open to new ideas
• We believe in autonomy and reward taking initiative
• We have fun!

We're Excited About You

• Love to sell, can articulate a proven ability to exceed selling goals & most importantly can close a sale
• Succeed in a team environment, while able to work independently & manage your own time
• Thrive in an entrepreneurial environment & are constantly looking for ways to think outside‑the‑box
• Know what questions to ask your customers in order to understand their personal cooking style & needs
• Enjoy discovering the customer's style, lifestyle & story to connect them to the right products
• Most successful when provided with clearly defined daily sales goals & metrics
• High school diploma or equivalent preferred
• 1‑2 years customer service experience and retail sales experience (specialty retail preferred, but not required)
• Proven ability to prioritize and handle multiple tasks simultaneously
• Ability to be mobile on the sales floor for extended periods of time, operate POS system and lift and mobilize medium to large items, up to 75 lbs. while utilizing appropriate equipment and safety techniques
• Full‑time associates are expected to have open availability to meet the needs of the business. Part‑time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Physical Requirements

• Ability to be mobile on the sales floor for extended periods of time
• Ability to operate POS system
• Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques

Benefits Just for You

• A generous discount on all Williams‑Sonoma, Inc. brands
• A RSP plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full‑time)
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits (full‑time)

Pay is based on several factors including but not limited to education, work experience, certifications, geographic location, etc. The anticipated pay range for this role will be: $17.80-$18.80 per hour.

This role is not eligible for relocation assistance.

WSI will not now or in the future commence an immigration case or sponsor an individual for this position (for example, H-1B or other employment‑based immigration).

Equal Opportunity Employer

Williams‑Sonoma, Inc. is an Equal Opportunity Employer. Williams‑Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.