Sales Associate - Full-time/Part-time

Kiokii Inc; Vancouver; On-site; CAD 32,000 - 42,000; Full time

Job summary

Kiokii Inc. is seeking a friendly Sales Associate to deliver top-tier customer service and expert product knowledge in a fast-paced retail setting. You will greet customers, assess needs, and guide selections from a wide Asian beauty range, while staying current on promotions and store standards.

Responsibilities include handling transactions, maintaining accurate stock, supporting opening/setup, and contributing to a welcoming shopping environment that encourages repeat visits and brand loyalty.

Qualifications

• Previous retail, sales, or customer service experience preferred.
• Enthusiasm for Asian beauty industry and willingness to learn about latest products and trends.
• Excellent attention to detail and organizational skills, plus strong communication and interpersonal abilities.
• Team-oriented with a friendly and energetic personality.
• Strong problem-solving abilities and ability to adapt to customer needs and inventory changes.
• Basic math proficiency for inventory counts and loss prevention support.
• Adherence to company policies and workplace safety standards.

Responsibilities

• Greet customers with enthusiasm and deliver an exceptional shopping experience.
• Assess customer needs by asking questions and provide personalized product recommendations.
• Stay informed about current promotions to assist customers effectively.
• Handle transactions accurately using the point-of-sale system and Kiokii Loyalty Program.
• Maintain positive relationships to encourage repeat business and loyalty.
• Manage shipping and receiving, unload, inspect for damages, and organize stock.
• Ensure products are labelled, priced, and displayed per store standards.
• Assist with store opening/setup and keep the store clean and safe.
• Perform ad-hoc duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Attention to detail

Cash handling

Multitasking

Physical stamina

Job description

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 30+ stores across North America to-date and more to come!

We are looking for enthusiastic applicants to join our team as a Sales Associate.

About the Role

As a Sales Associate, you will provide top-tier customer service with outstanding product knowledge to all clients. Including but not limited to…

• Greet all customers with enthusiasm and deliver an exceptional shopping experiencein a friendly and professional manner
• Assess customer needs and inquiries by asking open-ended questions to provide personalized solutions, leveraging your in-depth product knowledge to support them in selecting the right products
• Stay informed about current sales and ongoing in-store promotions to keep customers updated and enhance their shopping experience
• Ensure smooth and accurate customer transactions by efficiently utilizing our point-of-sale system and Kiokii Loyalty Reward Membership Program
• Foster positive relationships with customers to encourage repeat business and long-term brand loyalty
• Manage the shipping and receiving of incoming inventory by unloading, unpacking,and inspecting for accuracy and any damages in a timely manner
• Organize products on shelves and in storage areas, following proper inventory
• procedures to maintain stock levels of all items
• Conduct regular stock counts and assist in resolving inventory discrepancies or overstock situations
• Ensure products are properly labelled, priced, and presented in accordance to store standards
• Support with store opening and setup
• Keep storeclean, organized, and compliant with safety standards
• Performs ad-hoc duties as assigned

What We're Looking For

• Previous retail, sales, or customer service experience preferred
• A deep enthusiasm for the Asian beauty industry, with a commitment to learning, sharing knowledge, and staying informed on the latest products and trends to better serve customers
• Excellent attention to detail and organizational skills, combined with great communication and interpersonal skill
• Team-oriented with a friendly and energetic personality
• Strong problem-solving abilities and able to adapt to customer needs and inventory needs change
• Basic math proficiency for scheduled inventory counts and supporting loss prevention efforts
• Adheres to company policies and maintains compliance with workplace safety standards and protocols
• Ability to work in a fast-paced environment and multitask effectively
• Basic math proficiency and ability to handle cash and transactions accurately
• Ability to stand, walk, and lift up to 30lbs.for extended periods of time, and ability to bend, stoop, and reach for products on shelves or storage areas
• Comfortable using ladders or step stools to climb and access higher shelves or stock
• Willing to work in a retail setting that may require moderate noise levels, brightlighting, or fluctuations in temperature

Vacancy type: BACKFILL

Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.

The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.