Sales Associate Full Time - Fairview Mall

WOW! mobile boutique; Toronto; On-site; CAD 39,950,000 - 50,971,000; Full time

Benefits offered by this job

Group benefits

Uncapped commission

Wireless plan discount

Training & coaching

Job summary

WOW! mobile boutique is actively hiring a Full Time Sales Associate at Fairview Mall, Toronto. You will engage shoppers, follow our sales process, and embody our ambassador approach for WOW! and partner brands.

With 32–40 hours per week, you’ll earn $17.60/hour plus uncapped commission and a 50% discount on your monthly wireless plan. Training, benefits, and coaching are provided to help you reach targets.

Qualifications

• Customer-facing experience in retail or hospitality.
• Ability to engage mall traffic and drive the sales process.
• Comfort using a POS system and handling transactions.

Responsibilities

• Actively engage mall shoppers and follow the sales process.
• Network and maintain a client list via CRM.
• Provide personalized, unbiased product advice and deliver strong customer service.
• Manage inventory receipt and store cleanliness, and assist with daily operations.
• Work 32–40 hours/week including evenings and weekends.

Skills

Retail experience

Sales skills

Communication

Time management

Tools

POS system

Job description

Job Title

Full Time Sales Associate

Reports To

Store Manager

Location

Fairview Mall, Toronto ON

Salary

$17.60/hr + commission

We are actively hiring for this position.

Requirements

• 32-40hr/week availability

How We Hire

• Application Review We may use AI-assisted tools to help screen resumes for key skills and minimim requirements relevant to the role. All results are reviewed by our hiring team to ensure thoughtful and balanced decision making.
• Video Interview As a part of our hiring process, you will be invited to record a brief Video Interview to showcase your skills as they pertain to the position.
• Interview Process Our hiring process includes two interview stages. Qualified candidates will be invited to complete a brief initial interview, by phone or virtually. Those candidates that meet role requirements will then be asked to participate in an in‑person Store Visit.
• Background Check As a part of our hiring process, successful candidates will be required to participate in a background check, in accordance with applicable laws and regulations.

What you will accomplish

• Actively engage mall shoppers and follow each step of our sales process.
• Consistently network, creating and maintaining a list of prospective clients using our CRM tool
• Generate hype and awareness within a mall environment by being an ambassador for WOW! and the brands we represent
• Deliver on our brand promise by offering personalized, unbiased, advice.
• Consistently achieve all key business metrics
• Offer a best‑in‑class customer experience
• Participate in documented coaching conversations
• Responsible for inventory management receiving, signing, and securing inventory
• Follow merchandising and daily store cleanliness standards
• Complete daily operations tasks, such as opening & closing the kiosk
• Complete all required training modules and tasks
• Stay current on promotions, products, services and policies
• Follow our policies and procedures and maintain a high level of integrity
• Managing cash, point of sale and inventory systems
• Available to work during mall hours (evenings and weekends) based on operational needs
• Manage multiple priorities with a demonstrated sense of urgency
• Ability to easily adapt to change in a fast‑paced environment

What we’re looking for

• Be Ready
  
  • To initiate conversations with mall traffic
  • To change and adapt in a fast‑paced environment
• Be Real
  
  • Be your genuine self
  • Approach each customer in a unique and personalized way
• Be Great
  
  • Invested in personal and professional growth and development
  • Open to feedback and coaching
• Customer‑facing experience in retail or hospitality using a point‑of‑sale system
• Available to work during mall hours including evenings and weekends
• Wireless retail experience or commission sales experience is an asset

What we offer

• Full time hours (32‑40hrs/week)
• Competitive salary AND uncapped commission structure
• 50% of your monthly wireless plan
• Rewards & Recognition, based on monthly and quarterly performance
• Group benefits package
• Dedicated training and coaching to help you reach your goals

Physical Job Requirements

• Ability to lift 30-50 pounds
• Ability to stand for extensive periods of time

Our Process of Hiring

WOW! mobile boutique is a multi carrier wireless retailer, a joint venture between Rogers and Telus, operating under Match Transact inc. It has kiosks in 80 locations across Canada.

WOW! mobile boutique is committed to creating an environment that promotes diversity and is proud to be an equal opportunity employer.

During the recruitment process, all applicants will be required to provide consent for criminal background checks.

WOW! mobile boutique is a certified Great Place to Work® in Canada!

We have been recognized among Canada's top employers for the level of trust that our employees experience in their leaders, the level of pride they have in their jobs, and the extent to which they enjoy their colleagues.

At WOW! mobile boutique, trust is at the foundation of innovation, agility, resilience, and efficiency. We believe our people matter most and that's just one way we move ... differently.

We thank all applicants in advance, however, only those who meet the requirements will be contacted to move forward.

WOW! mobile boutique is an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Notre processus d’embauche

• Analyse des candidatures Nous utilisons des outils d’IA pour soutenir le tri des CV en repérant les compétences clés et les qualifications minimales liées au poste. Tous les résultats sont examinés par notre équipe d’embauche afin d’assurer une prise de décision réfléchie et équilibrée.
• Processus d’entrevue Notre processus d’embauche comprend deux étapes. La première consiste en une entrevue de présélection, réalisée par téléphone ou par vidéoconférence. Les candidats qui répondent aux exigences du poste seront ensuite invités à une entrevue en personne.
• Vérification des antécédents Dans le cadre de notre processus d’embauche, les candidats retenus devront se soumettre à une vérification des antécédents, conformément aux lois et règlements applicables.

Ce que vous accomplirez

• Engager activement les clients du centre commercial et suivre chaque étape de notre processus de vente
• Créer et maintenir un réseau de clients potentiels en utilisant notre outil CRM
• Générer de l'enthousiasme et de la visibilité dans l'environnement du centre commercial en tant qu'ambassadeur de WOW! et des marques que nous représentons
• Respecter notre promesse de marque en offrant des conseils personnalisés et impartiaux
• Atteindre régulièrement tous les principaux indicateurs de performance de l'entreprise
• Offrir une expérience client de premier ordre
• Participer à des conversations de coaching documentées
• Être responsable de la gestion des stocks, y compris la réception, l’étiquetage et la sécurisation des produits
• Suivre les normes de merchandising et de propreté quotidienne du magasin
• Compléter les tâches opérationnelles quotidiennes, telles que l’ouverture et la fermeture du kiosque
• Compléter tous les modules et tâches de formation requis
• Se tenir informé des promotions, produits, services et politiques
• Suivre nos politiques et procédures et maintenir un niveau élevé d'intégrité
• Être disponible pour travailler pendant les heures d’ouverture du centre commercial (soirées et week-ends) en fonction des besoins opérationnels
• Gérer plusieurs priorités avec un sens démontré de l'urgence
• Avoir la capacité de s’adapter facilement au changement dans un environnement dynamique

Ce que nous recherchons

• Être prêt
  
  • Pour lancer des conversations avec le trafic du centre commercial.
  • Changer et s'adapter dans un environnement en évolution rapide.
• Être réel
  
  • Soyez votre véritable moi.
  • Approcher chaque client de manière unique et personnalisée.
• Être génial
  
  • Investi dans la croissance et le développement personnel et professionnel.
  • Ouvert aux commentaires et au coaching.
  • Expérience client dans le commerce de détail à l'aide d'un système de point de vente.
  • Disponible à travailler pendant les heures d'ouverture du centre commercial, y compris les soirs et les week-ends.
  • Une expérience de vente au détail sans fil ou une expérience de vente à commission est un atout.

Ce que nous offrons

• Heures à temps plein (32-40 heures/semaine).
• Salaire compétitif ET structure de commissions non plafonnées.
• 50 % de rabais sur votre forfait sans‑fil mensuel.
• Récompenses et reconnaissance, basées sur les performances mensuelles et trimestrielles.
• Forfait d'avantages sociaux collectifs.
• Formation et coaching dédiés pour vous aider à atteindre vos objectifs.

Exigences physiques du poste

• Capacité à soulever de 30 à 50 livres.
• Capacité à rester debout pendant de longues périodes.

Our team at WOW! mobile boutique is passionate about providing the best-in-class wireless retail experience - focusing on excellence in every aspect of our business. We focus on a personalized customer experience, providing solutions from Canada’s top wireless carriers, TELUS, Rogers, Koodo, Fido and Chatr. Our exceptional line‑up of wireless carriers, latest devices and a wide‑array of accessories means we can offer an unbiased solution as unique as our customers. Our team makes an impact every day by offering quality advice to customers across Canada - making WOW! mobile boutique Canada’s premiere wireless retailer.