Sales Associate - Full Time

H&M; Mount Royal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading fashion retail company is seeking a Sales Advisor in Montreal to provide exceptional customer service and enhance the shopping experience. Responsibilities include processing deliveries, assisting customers, and merchandising. Applicants should be customer-focused, proactive, and able to communicate in English and French. This full-time position offers various benefits including a staff discount and development opportunities.

Benefits

25% Staff Discount

Birthday paid

Employee Assistance Program

Additional Voluntary Benefits

Qualifications

• Genuine interest in getting to know customers.
• Uses initiative to improve shopping experience.
• Honest and genuine in approach.

Responsibilities

• Process deliveries and replenish stock.
• Assist customers at cash desk and fitting rooms.
• Provide high-level service and proactive assistance.

Skills

Customer-focused

Proactive

Curious

Good English and French language skills

Collaborative

Job description

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they\'re not mandatory.

Responsibilities

• Process deliveries, replenish stock and merchandise garments on the shop floor.
• Assist customers at the cash desk and in fitting rooms as part of the shopping experience.
• Provide high-level service and proactive assistance to customers.

Qualifications

• Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
• Proactive; you use your initiative to provide customers with a memorable shopping experience
• Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
• You listen to and show interest in others’ ideas and opinions
• You’re honest and genuine in your approach
• You are interested in fashion and trends
• You are communicative, positive and open-minded
• You’re willing to learn and adapt
• You’re collaborative, inclusive and supportive of others
• You have good English and French language skills

Additional Information

This is a Full-Time position offering 32-40 hours a week.

Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this, Canada based colleagues also receive:

• 25% Staff Discount
• Birthday paid
• Employee Assistance Program
• Plus, additional Voluntary Benefits.

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

All your information will be kept confidential according to EEO guidelines.