Sales Associate - Event Retail

MLSE (Maple Leaf Sports & Entertainment Partnership); Toronto; On-site; CAD 22,000 - 28,000; Full time

Job summary

MLSE Partnership in Toronto operates RealSports Apparel, elevating the fan experience and creating memorable moments for guests and employees. Your approach to retail goes beyond a sale, delivering an individualized, seamless, safe and fun fan experience at the store.

The role emphasizes teamwork, strong communication, and reliable cash handling. You will learn MLSE service standards, participate in coaching sessions, and contribute to a welcoming atmosphere for fans and colleagues alike.

Qualifications

• Must be available to work evenings, weekends and holidays.
• Previous retail experience and/or handling cash.
• Excellent interpersonal and communication skills.
• Familiarity with Toronto and tourist attractions is a plus.
• Ability to work well under pressure and multitask.

Responsibilities

• Attain sales budgets and KPIs (UPT and Sales per hour).
• Greet fans promptly and assist with store purchases.
• Provide friendly and informed responses to inquiries.
• Ensure merchandise is neat and attractively displayed.
• Stock and re-stock shelves and count inventory.
• Operate POS and handle cash accurately.

Skills

Customer service

Cash handling

Teamwork

Attention to detail

Job description

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.

We’re more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities – and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you’re ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for.

Job Description

As a valuable member of the Retail and Merchandise team in, you will elevate our fan experience within RealSports Apparel, andcreate extraordinary moments for our fans and our employees. Your approach to retail sales goes beyond just a sale as you create an individualized, seamless,safeand fun fan experience.

RESPONSIBILITIES

• Attain sales budgets as well as UPT and Sales per/hr goals.
• Greet fans promptly and enthusiastically;assistfans with store purchases.
• Provide friendly and informed responses to inquiries.
• Ensure merchandise is neat and attractively displayed.
• Stock and re-stock shelves; count inventory.
• Ensure cleanliness of store at all times.
• Perform opening and closing duties asrequired.
• Operate POS cash register; handle cash accurately and provide change.
• Keep work area and equipment clean and organized.
• Participate in “REAL” Training.
• Attend weekly coaching sessions and daily 5-minute meeting with Manager.
• Perform other administrative or service functions asrequired.
• Adhere to MLSE service standards and policies.
• Work in compliance with the provisions of the Occupational Health & Safety Act.

QUALIFICATIONS

• Must be available to work evenings, weekends and holidays as required
• Previousexperience in retail environment and/or handlingcashan asset
• Excellent interpersonal and communication skills
• Familiarity with the City of Toronto and tourist attractions an asset
• Must work well under pressure while handling multiple tasks simultaneously
• Self-starter who takes accountability
• A positive, winning attitude, incorporating integrity,confidentialityand discretion

Job Posting Compensation Range/Rate:

$17.60 / hour

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.