Sales Associate | Bower Place (October - January)

Rocky Mountain Soap Company; Red Deer; On-site; CAD 21,000 - 25,000; Full time

Benefits offered by this job

Product discounts

Monthly bonuses

Coaching support

Culture Club activities

Job summary

Rocky Mountain Soap Company in Alberta is seeking a Product Advisor (Sales Associate) for a seasonal role. You’ll provide authentic, friendly service and help customers on their journey toward natural products, creating a memorable store experience.

The position requires at least 15 hours per week with evenings, weekends and holidays. Start date is October or November 2027, with an end date around January 2027.

Qualifications

• Proven success delivering exceptional customer service in retail.
• Team player with kindness and a passion for natural products.
• Ability to engage customers, share knowledge, and promote the Rocky brand.
• Flexible schedule; available evenings, weekends, and holidays; min 15 hours/week.

Responsibilities

• Provide consistently high levels of customer service and selling skills.
• Support team with knowledge sharing to maintain brand standards.
• Contribute to in-store presentation and brand experience.
• Relay customer feedback to Store Leader for improvement.
• Handle customer concerns promptly and professionally.
• Aim to drive revenue, ATV, and conversion.
• Ensure product quality and presentation on sales floor.
• Keep store tidy, replenish stock, and self-manage tasks.

Skills

Customer service

Team player

Natural product passion

Flexible schedule

Job description

Who we are

At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for over 25 years we've been students of this glorious Earth—formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies. Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink— unique to each location. Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth. Are you a natural fit for the new world of Rocky?

The position

The Product Advisor (Sales Associate) is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product knowledge & experience, you will advise our customers on the journey towards a natural product, or a whole new lifestyle. This is a seasonal position requiring a minimum availability of 15 hours per week. The anticipated start date is October or November, with an expected end date in January 2027.

What you’ll be doing

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
• Encourage, support, and share knowledge with team members to cultivate team spirit
• Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
• Share customer feedback and observations with the Store Leader to foster continuous improvement
• Address customer concerns and complaints readily and with intent
• Strive to drive revenue and performance metrics including revenue, ATV, and conversion
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
• Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience

Does this sound like you?

• You have proven success in offering extreme customer service in a retail setting
• You are a team player and a kind person
• You have a love for natural products and a desire to share your passion with your team and your customers
• You have an ability and passion to have fun, laugh and promote kindness
• You have a fearlessness to 'give it a go'
• You have a flexible schedule and are available to work evenings, weekends, and holidays. This position requires a minimum availability of 15 hours per week, including at least two closing shifts (evenings)per week (Monday, Tuesday, Wednesday, Thursday) and availability on two out of three weekend days (Friday, Saturday, Sunday)

What’s in it for you?

• This position pays $15.50 per hour, with the opportunity to earn additional monthly retail bonuses based on performance
• Significant product discounts
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities

Application

• Eligibility: Candidates must be legally authorized to work in Canada.